Welcome to TELUS Digital — where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS , one of Canada’s largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture.

With a global team across North America, South America, Central America, Europe, and APAC, we offer end-to-end expertise across eight core service areas: Digital Product Consulting, Digital Marketing Services, Data & AI, Strategy Consulting, Business Operations Modernization, Enterprise Applications, Cloud Engineering, and QA & Test Engineering.

From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers wherever they are — all backed by the secure infrastructure and scale of our multi-billion-dollar parent company.

As a Senior Technology Architect, you’ll:  

• 5+ years Experience with Genesys Cloud  (Architecture, Design, Deployment, API Development, and Integration into Google and AWS Bots )

• 5+ years Experience with Genesy Reporting either Custom report extracts, or A3S support.

• Knowledge of telecommunications and contact centre vendors, services and products

• Passion to learn quickly and adapt to new technologies

• Hands on experience developing Genesys Cloudrouting applications

• Comfortable working in Unix environment to troubleshoot and trace logs

• Ability to administer and apply changes to Genesys deployment pipelines.

• Develop application architecture design for high complexity projects, with emphasis on technical architecture and solution components

• Participate in the review of detailed design specifications, test plans and user documentation for functional and technical completeness and accuracy

• Act as a consultant in the search for alternative technical infrastructure solution components

• Assess and manage architectural and technical impacts

• Mentor and develop junior and intermediate Genesys team members and peers

• Provide technical leadership to internal team members and various stakeholders

• Lead PoC efforts for candidate architectures, products and tools

• Ability to adopt and communicate new concepts, ideas and techniques to all levels of the organizations

• Confident with your knowledge in the entire Genesys suite of application offerings

• Hands on experience to assist in the remediation of application stability and performance

You’re the missing piece of the puzzle

• 5+ years Experience with Genesys Cloud  (Architecture, Design, Deployment, API Development, and Integration into Google and AWS Bots )

• 5+ years Experience with Genesy Reporting either Custom report extracts, or A3S support.

• Knowledge of telecommunications and contact centre vendors, services and products

• Knowledge of telecommunications and contact centre vendors, services and products

• Recognized for your strong analytical, problem solving and troubleshooting skills

• Strong ability to work in collaboration with various stakeholders

• Known as a self-starter who is willing to operate nimbly to drive execution/to meet deliverables, and experience working remotely

• Known for your strong analytical, creative thinking, and decision making skills

• Previous experience in leading a DevOps team is an asset

• Previous experience leading an Operations team is an asset