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Basic Information

Ref Number

Req_00166177

Primary Location

CA - Home Office

Country

Canadá

Job Type

Digital Solutions

Work Style

Remote

Description and Requirements

Welcome to TELUS Digital — where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS , one of Canada’s largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture.

With a global team across North America, South America, Central America, Europe, and APAC, we offer end-to-end expertise across eight core service areas: Digital Product Consulting, Digital Marketing Services, Data & AI, Strategy Consulting, Business Operations Modernization, Enterprise Applications, Cloud Engineering, and QA & Test Engineering.

From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers wherever they are — all backed by the secure infrastructure and scale of our multi-billion-dollar parent company.


As a Senior Technology Architect, you’ll:  

  • 5+ years Experience with Genesys Cloud  (Architecture, Design, Deployment, API Development, and Integration into Google and AWS Bots )

  • 5+ years Experience with Genesy Reporting either Custom report extracts, or A3S support.

  • Knowledge of telecommunications and contact centre vendors, services and products

  • Passion to learn quickly and adapt to new technologies

  • Hands on experience developing Genesys Cloudrouting applications

  • Comfortable working in Unix environment to troubleshoot and trace logs

  • Ability to administer and apply changes to Genesys deployment pipelines.

  • Develop application architecture design for high complexity projects, with emphasis on technical architecture and solution components

  • Participate in the review of detailed design specifications, test plans and user documentation for functional and technical completeness and accuracy

  • Act as a consultant in the search for alternative technical infrastructure solution components

  • Assess and manage architectural and technical impacts

  • Mentor and develop junior and intermediate Genesys team members and peers

  • Provide technical leadership to internal team members and various stakeholders

  • Lead PoC efforts for candidate architectures, products and tools

  • Ability to adopt and communicate new concepts, ideas and techniques to all levels of the organizations

  • Confident with your knowledge in the entire Genesys suite of application offerings

  • Hands on experience to assist in the remediation of application stability and performance


You’re the missing piece of the puzzle

  • 5+ years Experience with Genesys Cloud  (Architecture, Design, Deployment, API Development, and Integration into Google and AWS Bots )

  • 5+ years Experience with Genesy Reporting either Custom report extracts, or A3S support.

  • Knowledge of telecommunications and contact centre vendors, services and products

  • Knowledge of telecommunications and contact centre vendors, services and products

  • Recognized for your strong analytical, problem solving and troubleshooting skills

  • Strong ability to work in collaboration with various stakeholders

  • Known as a self-starter who is willing to operate nimbly to drive execution/to meet deliverables, and experience working remotely

  • Known for your strong analytical, creative thinking, and decision making skills

  • Previous experience in leading a DevOps team is an asset

  • Previous experience leading an Operations team is an asset

EEO Statement

At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.
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