We are looking for an Online Shopping Support Specialist – Customer Service (English) to assist customers with their online shopping experience, ensuring seamless transactions, order processing, and issue resolution. This role requires excellent communication skills, a customer-focused approach, and the ability to troubleshoot various e-commerce-related inquiries. The ideal candidate is tech-savvy, detail-oriented, and passionate about delivering a top-tier customer experience.

Key Responsibilities:

• Provide customer support via chat, email, and phone for online shopping inquiries.

• Assist customers with order placement, tracking, cancellations, and returns.

• Troubleshoot payment issues, discount applications, and checkout concerns.

• Guide customers through website navigation and product selection.

• Address complaints, resolve disputes, and escalate complex cases when necessary.

• Stay updated on product details, promotions, and e-commerce platform updates.

• Maintain accurate records of customer interactions and resolutions.

• Ensure compliance with company policies and service standards.

Requirements:

• Education: High school diploma or equivalent 

• Experience: Previous experience in customer service, e-commerce support, or retail preferred.

• Languages: Advanced English level is required.

• Skills:

  • Strong knowledge of online shopping platforms and payment processing.

  • Excellent problem-solving skills and ability to handle multiple inquiries efficiently.

  • Strong written and verbal communication skills with a customer-centric approach.

  • Ability to work in a fast-paced environment while maintaining accuracy.

  • Proficiency in CRM tools and e-commerce support platforms.

• Other: Availability to work flexible shifts, including evenings, weekends, and holidays.

Benefits:

• Competitive salary and performance-based incentives.

• Career growth opportunities in e-commerce, retail, and customer support.

• A dynamic and collaborative work environment.

• Employee discounts and exclusive access to promotions.

If you are passionate about online shopping and enjoy helping customers, apply today and become part of our team!