Program Details

• Location: Torre Pradera West

• Schedule: Two days off 

• Training: 3 - 6 Weeks

General Description

We are seeking a proactive and customer-oriented Energy Solutions Specialist to join our CX operations in a BPO/call center environment. In this role, you will engage with customers to assess their energy needs, provide tailored solutions, and support them through the decision-making process. The ideal candidate has strong communication and problem-solving skills, a passion for delivering exceptional service, and the ability to thrive in a fast-paced, goal-driven setting. This position plays a key role in promoting sustainable energy solutions while enhancing the overall customer experience.

Key Responsibilities

• Serve as the primary point of contact for customer inquiries, offering expert guidance and support for power supply solutions.

• Resolve customer issues related to energy services or products in a timely and efficient manner.

• Maintain clear communication with peers to ensure consistent handling of inquiries and escalations.

• Develop strong relationships with customers by understanding their needs and providing tailored assistance.

• Monitor customer interactions to identify opportunities for improving satisfaction and retention.

• Conduct regular follow-ups with customers to ensure their concerns are fully addressed.

Requirements

• Work Modality: Must be flexible to work on-site

• Education: Minimum High School Diploma or equivalent certification required

• English Level: B2 Spoken & Written

• Background Check: Must pass a local and international criminal record check (BGC)

• Employment Verification: Required

• Legal Documentation:

• Boleto de Ornato

• NIT

• DPI

Join our team and be part of a dynamic environment where you can develop your financial expertise and provide exceptional service to clients!