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Energy Solutions Specialist

Basic Information

Ref Number

Req_00156366

Primary Location

GT - Guatemala - Torre Pradera

Country

Guatemala

Description and Requirements

About the role

We are seeking a proactive and customer-oriented Energy Solutions Specialist to join our Customer Experience (CX) operations environment. In this role, you will engage with customers to assess their energy needs, provide tailored solutions, and support them through the decision-making process. The ideal candidate has strong communication and problem-solving skills, a passion for delivering exceptional service, and the ability to thrive in a fast-paced, goal-driven setting. This position plays a key role in promoting sustainable energy solutions while enhancing the overall customer experience.


Key Responsibilities

  • Provide expert consultation on energy services and power supply.

  • Analyze customer energy needs and recommend optimized solutions.

  • Handle complex inquiries related to energy products and services.

  • Process and resolve energy service-related concerns efficiently.

  • Document and track customer interactions for quality assurance.

  • Maintain updated knowledge of energy industry trends and solutions.

  • Collaborate with teams to resolve escalated energy-related cases.

  • Monitor and enhance customer satisfaction and retention rates.

  • Conduct systematic follow-ups on implemented energy solutions.


Requirements

  • Experience: 1+ years of experience in energy sector, customer service, or related fields (Desirable).

  • Schedule flexibility (evenings, weekends and holidays).

  • Work Modality: Must be flexible to work on-site.

  • Education: Minimum High School Diploma or equivalent certification required.

  • Language: English B2 Spoken & Written.

  • Legal Documentation:

    • NIT

    • DPI

Join our team and be part of a dynamic environment where you can develop your technical expertise and provide exceptional support to clients!

If you have any questions or comments about this open position, write to:

sourcing.recruitment@telusinternational.com

EEO Statement

At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.
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