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Digital Workspace Collaboration Engineer

基本信息

参考编号

Req_00127989

申请的最后一天

30-6月-2025

主要地点

PH - Manila - Discovery

国家

菲律宾

工作类型

Digital Solutions

工作方式

Hybrid

描述和要求

  • Key responsibilities:

    Configure and optimize collaboration tools to meet the organization’s requirements

    Integrate collaboration tools with the IT environment

    Work on collaboration solutions’ performance tuning, scalability, and efficiency

    Research new features and enhancements and implement improvements to collaboration capabilities

    Requirements:

    Meeting or exceeding all metrics in your current role for the last 3 months

    Minimum of 95% attendance

    Minimum of 1 year as a TELUS Digital employee (if hired internally)

    Minimum of 1 year in the current position and current account/department

    No active hints for success (above hint 3)

    Schedule flexibility - Required

    Availability to working on site - Required

    Completed the position-specific required course from the Learning Multiverse Fundamentals - Mandatory

    Core competencies:

    Giving support

    Focusing on customers

    Embracing technology

    Managing self-development

    Functional competencies: 

    In-depth technical knowledge of collaboration tools, systems, and infrastructure

    Expertise in performance optimization and scalability of collaboration solutions

    Expertise in integrating collaboration stools with other IT systems and applications

    Expertise in automation to improve efficiency

    Ability to create solutions and address technical challenges for optimal collaboration tool performance

    Ability to solve complex problems, taking a new perspective on existing solutions and exercising judgment based on the analysis of multiple sources of information 

    Strong vendor management skills

    Qualifications:

    3+ years experience in IT Engineering, System Administration or similar roles

    Bachelor’s degree in Computer Science, Information Technology or related field is desired

    Relevant certifications in collaboration platforms or related technologies

    B1/ B2 oral and written English

    Equal Opportunity Employer

    At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.

补充工作描述

Position Overview: 

As a Digital Collaboration Engineer you focus on the configuration and optimization of collaboration tools, ensuring their seamless integration to the IT infrastructure. 


EEO Statement

At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.
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