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Study Moderator (San Diego, CA)

Temel Bilgiler

Ref Number

Req_00173392

Primary Location

Remote

Country

Amerika Birleşik Devletleri

Work Style

On Site

Salary range

$33.00

Tanım ve Koşullar

Work Location: Onsite location in San Diego, CA

Work Schedule: Mon - Fri 8 hours per day

Job Status: Full-time, Temporary

Job Duration:

Start Date: 12/01/2025

Rate: $33.00/hour


Position Description:


The focus of this study is to generate indoor data and collect recordings of each participant. The study moderator will guide participants through a series of tasks.

Moderators are expected to interact directly with study participants using the provided study protocols and manage the data collected during each session. Moderators will report to the Project Manager and Project Coordinator. Training will be provided before the start of data collection. Sessions take place in San Diego, CA, with additional support staff on-site to manage participant intake and provide technical assistance. 

Main Responsibilities:

  • Receive participants at work and guide them through the study in a controlled environment.

  • Ensure all recordings are completed according to project guidelines and upload the data.

  • Have all participants complete a survey at the end of each session.

  • Follow COVID-19 sanitization procedures after each session.

  • Represent and promote the TELUS AI brand. 

Requirements:

  • Technical/troubleshooting skills; address fundamental problems with launching apps and uploading data.

  • Familiarity with iOS and Mac OS

  • Experience with data collection and data management or user research.

  • Able to commit to a weekly schedule for the duration of the project (~5 weeks).

  • Ability to interact professionally with project participants.

  • Must be located in San Diego, CA

  • Experience with progress tracking and reporting, comfortable with Excel, NumbersSheets.


TELUS Values:


TELUS recognizes and embraces the importance of values in our ever-changing workplace. To be successful, all applicants must demonstrate behaviors that are reflective of our values:

  • We passionately put our customers and communities first

  • We embrace changes and innovate courageously

  • We grow together through spirited teamwork



At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability.  



Equal Opportunity Employer:

At TELUS International, we are proud to be an equal-opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence, and performance without regard to any characteristic related to diversity.
Language Reference
English

EEO Statement

At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.
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