Key Responsibilities:

• Coordinate and schedule appointments with participants across multiple locations.

• Monitor, track, and update participant data, appointment status, and follow-ups.

• Maintain detailed documentation and logs to ensure accuracy and accountability.

• Collaborate with Project Managers, Coordinators, and other team members to align timelines and production goals.

• Represent and promote the TELUS Digital brand in all interactions with professionalism and care.

• Identify scheduling or operational inefficiencies and support the team with process improvements.

Minimum Qualifications:

• 2+ years of experience in a scheduling, logistics, or high-call-volume environment.

• Comfortable making and receiving a large number of calls daily.

• Full-time availability for the duration of the project.

• Reliable internet connection and phone access - required.

• Proficient in Google Workspace tools (Sheets, Docs, Calendar, etc.).

• Strong organizational and time-management skills with the ability to prioritize tasks.

• Excellent verbal and written communication skills in English. - B2 and above is Required.

• Friendly, respectful, and professional communication style, especially over the phone.

• Strong customer service and stakeholder support mindset.

• Technically savvy and able to work independently in a remote setup.

• Capable of managing sensitive and confidential information appropriately.

• Must be available to work during Pacific Time Zone (PT) hours.

**At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment , including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.

Please send us your complete resume in English. 

This describes the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions. It should be understood, therefore, that incumbents may be asked to perform job-related duties beyond those explicitly described. It is also a standard description and therefore neither the percentage of time devoted to the various tasks nor can the required qualifications be guaranteed to match those of any given incumbent.