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Senior Business Specialist

Grundläggande information

Ref Number

Req_00164645

Primary Location

SV - Antiguo Cuscatlan - Las Cascadas

Additional Locations

GT - Guatemala - Pradera East, GT - Guatemala - Torre Pradera, SV - Santa Tecla - Plaza Merliot

Country

El Salvador

Job Type

Support Positions

Work Style

Hybrid

Beskrivning och krav


***Applicants should be available and willing to work on-site and/or from home, depending on business needs.***



Key Responsibilities

Data Architecture & Engineering

  • Design and implement robust, cloud-native data solutions leveraging Google Cloud Platform (GCP), BigQuery, Tableau, Looker, and Looker Studio to power advanced business intelligence and market intelligence analytics

  • Build scalable, flexible dashboards that transform complex data into clear, actionable insights for strategic decision-making and operational optimization across various Centers of Excellence

  • Develop and optimize sophisticated data models and explores within the Looker ecosystem

Stakeholder Collaboration & Solution Delivery

  • Partner closely with business stakeholders to understand data hypotheses and translate business requirements into innovative technical solutions

  • Apply business acumen to deliver impactful analytics solutions that drive measurable business value

DevOps & Quality Assurance

  • Execute comprehensive Change Management and release management strategies ensuring smooth deployments with minimal business disruption

  • Implement automated regression testing frameworks to guarantee data solution reliability and accuracy

  • Maintain compliance excellence with industry standards and regulatory requirements (SOX, GDPR) while protecting critical data assets

Core Competencies

  • Exceptional communication skills with fluency in English (written and verbal)

  • Superior organizational abilities with proven capacity to manage multiple priorities and tight deadlines

  • Outstanding interpersonal skills enabling effective collaboration across diverse, cross-functional teams

  • Self-motivated achiever capable of working independently while contributing meaningfully to high-performing teams

Required Qualifications

Education & Experience

  • Bachelor's degree in Computer Engineering, Computer Science, Data Science, or related technical field

  • 5-10 years of hands-on experience with SQL/PL-SQL, stored procedures, BigQuery, and Dataflow for complex dataset development and data pipeline engineering

  • 5-7 years of proven cloud architecture expertise, specializing in Google Cloud Platform (GCP) environments

  • 2-5 years of dashboard and visualization mastery using Tableau, Looker, and Looker Studio

TELUS Values

TELUS Digital recognizes and embraces the importance of values in our ever-changing workplace. To be successful, all applicants must demonstrate behaviors that are reflective of our values:

We passionately put our customers and communities first

We embrace change and innovate courageously

We grow together through spirited teamwork

At TELUS Digital, we are committed to diversity and equitable access to employment opportunities based on ability.

Equal Opportunity Employer

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence, and performance without regard to any characteristic related to diversity.


Additional Job Description

Join our Performance and Planning team within Global Operations as a key contributor supporting one of TELUS Digital's largest and most strategic call center accounts. Reporting to the Manager of Business and Market Intelligence, you'll be instrumental in transforming raw data into actionable business insights that drive operational excellence and strategic decision-making.


In this dynamic role, as a senior team member, you'll serve as a trusted advisor to stakeholders, leading requirements gathering sessions and facilitating prioritization discussions. You'll harness the power of call center and customer data to uncover compelling insights, craft visually stunning and actionable dashboards, and revolutionize data delivery through intelligent automation and streamlined processing workflows.


Language Reference
English

EEO Statement

At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.
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