About the role

As an E-Commerce Support Specialist, you will represent a global leader in online marketplaces, providing back-office support to buyers and sellers through chat, email, and phone. You'll assist with account inquiries, transactions, and platform-related issues, ensuring a seamless and efficient experience. This role requires strong problem-solving skills, attention to detail, and the ability to navigate e-commerce systems effectively. Working in a fast-paced environment, you will handle customer concerns, troubleshoot technical issues, and contribute to enhancing marketplace operations.

Key Responsibilities

• Process and resolve customer inquiries in the background, managing chats, emails, and calls with efficiency and care.

• Handle account updates, order adjustments, and payment reconciliations to keep transactions on track.

• Coordinate with front-line teams to ensure seamless handoff of complex cases from chats, emails, or calls.

• Verify and update customer data in back-end systems, ensuring accuracy for a flawless shopping experience.

• Monitor incoming requests to catch and fix recurring issues before they escalate, boosting platform reliability.

Requirements

• Experience: 1+ years of experience preferred in customer service, e-commerce, or related field.

• Work Modality: Must be flexible to work on-site.

• Education: Minimum High School Diploma or equivalent certification required.

• Language: English B2 Spoken & Written (CEFR).

• Strong interpersonal and communication skills, with the ability to build and maintain relationships with diverse stakeholders.

• Legal Documentation:

• NIT

• DPI

Join our team and be part of a dynamic environment where you can develop your technical expertise and provide exceptional support to clients!