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Logo Telus International

E-Commerce Support Specialist

Basic Information

Ref Number

Req_00156386

Primary Location

GT - Guatemala - Torre Pradera

Country

Guatemala

Description and Requirements



Key Responsibilities

  • Process and resolve customer inquiries in the background, managing chats, emails, and calls with efficiency and care.

  • Handle account updates, order adjustments, and payment reconciliations to keep transactions on track.

  • Coordinate with front-line teams to ensure seamless handoff of complex cases from chats, emails, or calls.

  • Verify and update customer data in back-end systems, ensuring accuracy for a flawless shopping experience.

  • Monitor incoming requests to catch and fix recurring issues before they escalate, boosting platform reliability.



Requirements



  • Work Modality: Must be flexible to work on-site

  • Education: Minimum High School Diploma or equivalent certification required.

  • Language: English B1 Spoken & Written (CEFR).

  • Background Check: Must pass a local and international criminal record check (BGC).

  • Employment Verification: Required.

  • Legal Documentation:

    • Boleto de Ornato

    • NIT

    • DPI

Join our team and be part of a dynamic environment where you can develop your expertise in credit reporting and insurance support while providing exceptional service to clients!

Additional Job Description


At TELUS Digital, we’re proud to partner with a global leader in unique online marketplaces, connecting buyers and sellers with one-of-a-kind products. As an E-Commerce Support Specialist, you’ll power the back-office engine of this vibrant network, handling customer inquiries via chats, emails, and calls with a focus on behind-the-scenes support.

EEO Statement

At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.
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