Data analysis and complex mathematical tasks do not scare you? Can you clearly communicate complex quantitative analysis in actionable insights and interaction with cross-functional entities is something you enjoy passionately? We have the perfect job for you!

We are currently looking for: Senior Business Intelligence Specialist (m/f/d) 

Overview of tasks:

• Produce and deliver tracking and reporting for key KPI’s and SLA’s in the business

• Understand business processes and requirements to identify opportunities for improvement or optimization through the use of data analytics

• Collect, analyze and interpret large datasets to develop actionable business insights and recommendations 

• Maintain business intelligence platforms and tools

• Build reports and tools inside the database environment

• Conduct troubleshooting on complex business intelligence models

• Evaluate and improve existing business intelligence models leveraging industry best practices

We are looking for:

• 4+ years of experience in data analysis or business intelligence

• Bachelor’s degree in Information Technology, Computer Science, Data Science or related field; MBA is desirable

• Expertise in data modeling, database technologies (SQL, Google Bigquery etc.), and usage of business intelligence technologies   (Tableau, Power BI, Sisense, Looker, Sisense etc.)  and tools

• Profound knowledge of MS Excel, Power Query and SQL

• Strong knowledge of data warehousing, data mining and statistical analysis

• Strong understanding of business processes and objectives to align business intelligence to strategic goals

• Expert ability to analyze large datasets, identify trends and patterns and derive actionable insights

• Ability to explain complex concepts to non technical stakeholders

• Ability to solve complex problems; to takes a new perspective on existing solutions; to exercises judgment based on the analysis of multiple sources of information

• Fluency and excellent communication skills in English

What we offer:

• Diverse and impactful role within a thriving and dynamic company

• Varied and challenging responsibilities

• Freedom to innovate and implement ideas within a highly motivated Talent Acquisition Team

• Working as part of a dynamic and multicultural team, with flat hierarchies and a first-name workplace culture

• Advanced job opportunities in our internationally growing company

• Positive international working environment; fun floor with PlayStation, table tennis, and many more

• Regular fruit deliveries for a healthy lifestyle and free drinks

• Several partnerships with fitness centers, restaurants, beauty care and more

Join our team and apply now!

If you are looking to develop your career, join our lovely team. Feel free to submit your CV (in English) including your salary expectations.

We have digitized our recruiting process and are now offering virtual job interviews to all applicants.

About us: TELUS Digital is one of the world's leading providers of customer experience (CX) and digital services. With over 70,000 team members across the world, we provide customer service at its best in more than 50 languages for our international and well-known partners.

Equal Opportunity Employer

TELUS Digital values diversity and grants equal opportunity regardless of age, civil status, disability, gender, nationality, race, religion and political beliefs, sex or sexual orientation. At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants' qualifications, merits, competence and performance without regard to any characteristic related to diversity.

Applicants with special needs will be given preferential consideration if they are equally qualified.

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