Who We Are

Welcome to TELUS Digital — where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS, one of Canada’s largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture.

With a global team across North America, South America, Central America, Europe, and APAC, we offer end-to-end expertise across eight core service areas: Digital Product Consulting, Digital Marketing Services, Data & AI, Strategy Consulting, Business Operations Modernization, Enterprise Applications, Cloud Engineering, and QA & Test Engineering.

About the Role 

Lead the Next Best Offer portfolio, a core AI-driven personalization initiative that delivers targeted recommendations across TELUS's digital platforms including mobile apps, websites, stores, and call centers. This growing portfolio is central to TELUS's intelligent personalization strategy.

Responsibilities

• Understand TELUS business priorities and expected outcomes

• Understand customer needs, be the voice of the customer and of the product

• Responsible for product vision, prioritization, and ROI. 

• Liaise with cross-functional partners, aligning roadmaps and tech investments. 

• Build organizational support for product strategy. 

• Define roadmap, manage backlog, and prioritize by business value. 

• Accountable for critical metrics, progress reporting, and ongoing partner communication. 

• Manage expectations and remove impediments. 

• Own product research, measurements, and optimizations. 

• Accountable for product health: security, accessibility, performance, etc.

• Lead and coordinate development teams across the TELUS Digital near-shore campus

• Guide strategic implementation of AI-driven personalization features

• Support recruitment and team growth initiatives

• Maintain close alignment with business strategy and technical implementation

• Facilitate communication between teams and stakeholders

• Support scaling initiatives across multiple platforms

Requirements

• Known for your intellectual curiosity, grit, and a genuine passion for solving problems

• A knack for building interpersonal relationships with a variety of stakeholders

• Familiar with JIRA, Confluence, QA practices in order to support Developers, Tech Leads, PO’s, Architects and business stakeholders

• Strong leadership and communication skills

• Experience with Agile methodologies

• Understanding of AI/ML technologies and interest to innovate

• Proven track record in team leadership

Good to Have:

• Experience with end-to-end product development and management

• Understanding of the digital landscape and data analytics tools and trends

• Understanding of API development

• Familiarity with data and analytics solutions like: the Adobe Suite of products, GCP and DataStudio, and API connectors/feeds

• Post-secondary education in Digital or Business/Marketing

• Product/Project management tools (JIRA, Confluence)

• Agile frameworks

• Understanding of personalization technologies

• Kanban/Scrum certifications preferred

What’s in it for you:

• Private medical and life insurance from day one 

• Budget for professional growth (certifications)

• Schedule flexibility.

• Extra bonus based on performance