Basic Information
Ref Number
Req_00158586
Last day to apply
14-May-2025
Primary Location
SV - Antiguo Cuscatlan - Las Cascadas South
Country
El Salvador
Work Style
Hybrid
Description and Requirements
About the role
The Delivery Excellence Team’s charter is to help PSO Googlers deliver high-quality customer engagements, by providing them with clear processes, methods, tools, and learning content. A PMO Coordinator works directly with members of the Delivery Excellence team to facilitate Google Cloud’s Professional Services (PSO) portfolio management and enable delivery quality. PMO Coordinators may work across multiple, or individual projects, and their day-to-day role may include tasks such scheduling meetings, organizing community events, formatting, maintaining issue logs and risk registers, taking minutes and reporting.
Responsibilities:
- Orchestrate all Quick Launch projects. This includes creation of communication and project plans, tracking execution and preparing reports for various stakeholders.
- Track Portfolio Hygiene by ensuring completion of administrative tasks such as tracking artifacts, risk registers, project plans and status reports.
- Maintain the currency of learning content by tracking and facilitating updates, reference materials across the relevant hubs.
- Support the team with administration of CSAT Closed Loop initiative. This includes maintaining a backlog of open feedback items, scheduling internal debrief meetings, reporting progress.
- Support the team with data collection, collation and sorting and tracking for Partner invoices.
Skills:
- Demonstrated problem management and solving skills.
- Ability to manage multiple tasks concurrently in a fast-paced environment.
- Ability to optimize tasks and processes.
- Proactivity.
- Must be a team player.
Knowledge:
- English - B2: Oral and written comprehension.
- A current and valid Project Management certification - desirable.
- Ability to work independently and as part of a team.
- Excellent language skills and the ability to translate technical updates into storytelling fit for the PMO framework.
- Collaboration with multidisciplinary teams and insight into team dynamics.
- Experience with Google Workspace tools is preferred but optional.
Studies & Experience:
- Bachelor's degree in social sciences or a related field - desirable.
- 3-5+ years experience in Project Management or working within a PMO - Mandatory.
- Comfort with operating in a high-paced work environment with the ability to manage time efficiently and navigate ambiguity.
EEO Statement
At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.
Equal Opportunity Employer
At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.
