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Description and Requirements
***Applicants should be available and willing to work on-site and/or from home depending on business needs.***
Operations Manager (Pradera / Xela) - TELUS Digital Guatemala
Position overview:
The Operations Manager is responsible for developing, aligning and executing the strategies established in his/her program through the proper planning, coordination, development and motivation of Team Leaders, with the aim of providing quality service that meets both the client’s and TELUS Digital’s standards.
Key responsibilities:
Ensure the management and delivery of all program metrics while driving his/her team’s performance, development, engagement and retention plans. The Operations Manager will lead the daily embodiment of our Company’s Values and strive to exemplify a best effort collaborative approach in all matters relating to his/her role and those projects assigned beyond his/her regular scope of responsibilities.
Requirements & Core competencies:
Minimum 1 year of proven experience in Staff Position (Supervisory Role) - Required
Schedule flexibility - Required
Able to work on-site - Required
Giving support
Focusing on customers
Embracing technology
Managing self-development
Leadership competencies:
Providing leadership
Leading change
Building effective team
Managing stakeholders
Functional competencies:
English - B2 - Required
Oral and written comprehension.
Appropriate use of language.
Google Workspace Spreadsheets and Microsoft Excel Knowledge
Preparation and presentation of advanced graphics
Advanced Knowledge of Call Center Operations
Advanced Strategic Planning
Financial acumen
Qualifications:
University degree in Business Administration, Industrial Engineering, Economics or related careers - Desirable
Proven experience in personnel management - Required
Equal Opportunity Employer
At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.
Additional Job Description
The Operations Manager is responsible for developing, aligning and executing the strategies established in his/her program through the proper planning, coordination, development and motivation of Team Leaders, with the aim of providing quality service that meets both the client’s and TELUS Digital’s standards.
EEO Statement
