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Fitbit Customer Support Specialist with Polish and English

Basic Information

Ref Number

Req_00074770

Last day to apply

30-Nov-2024

Primary Location

BG - Sofia - TELUS Tower

Country

Bulgaria

Description and Requirements

*Please note that the position is based in Sofia, Bulgaria and we will assist you to relocate if you are located outside of the country.

If you are excited about health and technology, join our Fitbit Team!

As a Fitbit Customer Support with Polish, you will be part of a great team and will:

  • Help our users with any issues they might have via tickets or calls
  • Provide solutions to everyday device use questions on a case by case customer-oriented approach
  • Identify trending issues and bugs from users’ reported issues and communicate them to your supervision team
  • Work with a passionate team of customer-friendly colleagues from an international background

Not bad, right?

What we expect from you:

  • Fluency in Polish language for daily communication with customers
  • Good command of English (B1 or similar) for training and internal communication
  • Basic understanding of iOS and Android OS use/features
  • Demonstrating empathy
  • Desire to help customers as best as possible and willing to contribute to the team’s success / be a team-player 
  • Result-oriented with personal performance
  • Friendly and outgoing personality
  • Looking for a long-term employment

In return, we offer:

  • Relocation assistance to candidates located outside of Bulgaria
  • Flexible working hours options
  • Attractive salary
  • Fully paid training
  • Stable job and career development opportunities: continuous product support, coaching, and personal skill courses
  • Special Discounts and Offers (Food vouchers, Multisport cards)
  • Additional health insurance & Transportation allowance
  • Special benefits for our team members (Gym, yoga classes, massages, and corporate psychologist in the office)
  • Positive international working environment (Relax zones, PlayStation and billiard relax areas)
  • Employee referral bonuses & Recognition programs

Does it sound like the perfect job for you? Apply now!

About us: TELUS Digital Bulgaria delivers a next-generation digital solution to enhance the Customer Experience (CX) for global and disruptive brands. We offer omnichannel CX and trust and safety solutions including content moderation for global customers in over 50 languages. With a team of over 70,000 members worldwide and with over 4,200 of them located in Sofia and Plovdiv, the company is the biggest employer in the CX industry in Bulgaria.


#LI-DNI

Additional Job Description

Are you ready to take the next step in your career and achieve your next challenge? TELUS Digital Bulgaria is looking for you!

Language Reference
English
Polish

EEO Statement

At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.
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