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Ecommerce Analyst

Basic Information

Ref Number

Req_00125956

Primary Location

US - Home Office

Additional Locations

CA - Home Office

Country

United States of America

Job Type

Support Positions

Work Style

Remote

Description and Requirements

Responsibilities:

  • Shop at a wide variety of online retailers and collect a range of detailed data about every aspect of the experience - buying products, contacting customer service, returning products.

  • Quantitative Analysis

  • Complex review tasks

  • Written data summaries

  • Intermediate level in Excel/ Spreadsheets.

  • Review and Vet lists of data on a regular basis.

  • Perform weekly reconciliation of financial tasks and monthly reconciliation of donations.

  • Daily maintenance and updates of data on trackers.

  • Attendance and participation in weekly team meetings, team building sessions, and any occasional ad hoc meetings and training, as necessary.

  • Participation in team building sessions.

  • Manage emails in multiple accounts.

  • Other duties as assigned.


 Role Requirements:

  • Bachelor’s Degree preferred, or equivalent combination of education, training, and experience.

  • High degree of interest in online shopping and a regular online shopper

  • Moderate level of expertise with G Suite/Microsoft applications (basic formulas, filtering, etc.)

  • High degree of expertise with Internet browsing, email, and common applications.

  • Strong attention to detail and organization.

  • Strong communication skills (both verbal and written).

  • Ability to multitask and make progress on many things at once

  • Flexibility is critical.

  • Home equipment needed: Printer, Smartphone (iPhone or Android). Internet connection (high-speed, private). A laptop will be provided.

  • Availability to work from home for 5 hrs/day during core hours 7am - 6pm (M-F) at home residence.

  • Secure location at home to store and receive/return packages during normal weekday business hours.

  • Valid driver's license with reliable transportation

  • Distance from home address to USPS/Fedex/UPS locations under 10 miles each way.



Work schedule: Part-time, up to 5 hours per day



TELUS Values:


TELUS recognizes and embraces the importance of values in our ever-changing workplace. To be successful, all applicants must demonstrate behaviors that are reflective of our values:


  • We passionately put our customers and communities first

  • We embrace changes and innovate courageously

  • We grow together through spirited teamwork


At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability.

Additional Job Description

TELUS Digital is looking for a part-time work-from-home shopper to shop at a wide variety of online retailers and collect a range of detailed data about every aspect of the experience - from buying products, to contacting customer service, to returning products.

Language Reference
English

EEO Statement

At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.
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