Location: Onsite in Cork, Ireland
Salary: Base €31,000 p.a. + bonuses
Hours of operation: Shifts across 8am - 10pm (Mon-Sun)
Employment type: Permanent position

If you enjoy complex problem solving and would love to advance your technical support skills, including gaining expertise in APIs, expanding fraud detention skills, then you will love this job! 

We are currently looking for passionate  customer service representatives to join our Cork team, supporting one of our most exciting clients, a company who is a giant in the fintech industry.

We provide regular internal training sessions to help you expand your knowledge in various key areas such as language skills, presentation skills, Google Sheets, and more.

We value internal growth and offer frequent opportunities for career advancement, especially in quality assurance and leadership positions. 

What we offer:

• Stable job: permanent employment contracts

• Performance-based bonus

• Opportunity to advance your career

• Great rewards for referring your friends

• Multilingual exposure: improve your spoken and written language skills

• Inspiring and fun environment. Our offices are known for their innovative, fun and pleasant design. Enjoy our 'relax' and 'play' areas as well as our onsite gym

• Community projects. Want to make the world a better place? We run CSR (corporate social responsibility) events all year long

• Private medical insurance coverage (after 6 months tenure). We work with one of the best suppliers (VHI) where you will benefit from a professional package

• Bike-to-work tax relief

• Pension scheme

• Maternity and paternity leave

• Access to GP care and an occupational health advisor

• Subsidized canteen

Join us as a Customer Support Specialist

As a Customer Support Specialist in the fintech industry, everyday will be different and exciting. You’ll be the face of some of the world’s top payment processing brands: you will help users investigate, research and identify issues. You will be a point of reference and trust for them. Talking on the phone or via email with different people and facing different situations, you’ll have the opportunity to improve your communication and problem solving skills day by day.

You will be part of a friendly, smiling and genuine team, with people always ready to help each other. Your manager and colleagues will always be there for you.

The well-being of our employees is fundamental for us at TELUS Digital. Working hard doesn’t mean not having fun. There are so many other things to get involved with! You will have the opportunity to be part of our engagement team as well, to make the working environment joyful and fun.

Responsibilities, tasks and projects:

We believe your individual background, perspective and experience is a strength for our business and can help us create the ideas of tomorrow. 

As part of the customer support team, you might get involved in many different projects, such as helping improve  process efficiencies or improving the overall customer experience.

What we NEED you to have:

• Fluent level of English AND Spanish

• Great communication skills with strong customer focus

• Self-driven and result-orientated

• Comfortable working with computers and phones and the ability to work with multiple systems and learn and adapt to new ones

• Strong time management skills

• Adaptability

What we would LOVE you to have:

• Previous customer support experience is preferred (phone support experience is great to have but not required)

• An interest in all things tech!

Join our team and apply now!

Apply now and if you're successful with your initial application, our recruitment department will be in touch within 7 days.

About TELUS Digital Ireland

TELUS Digital Ireland is a multilingual provider of digitally-enabled customer experience and IT solutions. The company has more than 1,800+ team members across Ireland, with locations in Dublin, Cork and Ballina. 

TELUS Digital serves clients in over 50 languages and empowers customer experience innovation through digital enablement, spirited teamwork, agile thinking, and a caring culture that puts customers first. We partner with some of the world’s most disruptive brands across high growth industry verticals, including tech and games, communications and media, eCommerce and fintech, healthcare, and travel and hospitality. 

Learn more about TELUS Digital: telusdigital.com

TELUS Digital recognizes and embraces the importance of values in our ever-changing workplace. To be successful, all candidates must demonstrate behaviours that are reflective of our values:

• We passionately put our customers and communities first

• We embrace change and innovate courageously

• We grow together through spirited teamwork 

At TELUS Digital, we are committed to diversity and equitable access to employment opportunities based on ability.

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