Customer Support Specialist (Italian-Speaking)

Location: Onsite in Cork, Ireland
Hours: 8:00 AM – 4:30 PM, 5 days a week (Mon-Sun), subject to change
Salary: €31,000 gross per year + performance bonus
Start Date: 17th November 2025

Relocation Support: Up to 4 weeks of accommodation for candidates moving from outside Ireland

If you enjoy complex problem solving,  then you will love this job! Someone who loves the latest tech? Or maybe you want to explore a new opportunity in this exciting industry!

We are currently looking for passionate  customer support specialist to join our Cork team, supporting one of our most exciting clients, a company who is a giant in the fintech industry.

Join us as a Customer Support Specialist 

As a Customer Support specialist in the fintech industry everyday will be a different and exciting day. You’ll be the face of some of the world’s top payment processing  brands: you will help users investigate, researching and identifying issues. You will be a point of reference and trust for them. Talking on the phone or via email and chat with different people and facing different situations, you’ll have the opportunity to improve your communication and problem solving skills day by day. 

You will be part of a friendly, smiling and genuine team, with people always ready to help each other. Your manager and colleagues will always be there for you.

The well-being of our employees is fundamental for us at TELUS Digital. Working hard doesn’t mean not having fun. There are so many other things to get involved with! You will have the opportunity to be part of our engagement team as well, to make the working environment joyful and fun.

Responsibilities, tasks and projects

We believe your individual background, perspective and experience is a strength for our business and can help us create the ideas of tomorrow. 

As part of the customer support team, you might get involved in many different projects, such as helping improve  process efficiencies or improving the overall customer experience. 

What we NEED you to have:

• Fluent level of English and Italian

• Friendly and communicative person with strong customer focus

• Self-driven and result-orientated

• Comfortable working with computers and phones and the ability to work with multiple systems and the ability to learn and adapt to new ones

• Strong time management skills

• Adaptability

• Strong Communication Skills

• You’ll need to pass a test to demonstrate your technical skills also.

What we would LOVE you to have:

• Previous customer support experience is preferred (phone support experience is great to have but not required)

• An interest in all things tech!