Location: onsite in our Cork office, Mahon

Salary: €29,900 gross p/a + performance bonus 

Hours of work: rotating shifts across 8am-10pm (across Mon-Sun). After successful training and onboarding period there is an option to choose 5 days or 4 day rotation (subject to change)

If you have a passion for the latest tech, then this job is perfect for you! This is a fantastic opportunity to explore a new role in the dynamic fintech industry.

We are currently growing our Cork based team, supporting one of our esteemed clients, a major player in the fintech sector. In this role as a Customer service specialist you will be at the forefront of the business, assisting customers via calls, email, and chats.

What we offer:

• Permanent employment contract

• Performance-based bonus

• Clear career progression pathways and opportunities to advance your career

• Great rewards for referring your friends

• Multilingual and multicultural work environment

• Modern office with relaxation and play areas. 

• Onsite gym

• Free car parking

• Corporate Social Responsibility events and community projects

• Private medical insurance coverage (after 6 months tenure). We work with one of the best suppliers (VHI) where you will benefit from a professional package

• Bike-to-work tax relief

• Pension scheme

• Maternity and paternity leave

• Access to GP care and occupational health advisor

• Subsidized canteen

Join us as a Customer Support Specialist 

In this role in the fintech industry everyday will be a different and exciting day. You’ll be the face of one of the world’s top payment processing brands: you will help users investigate, researching and identifying issues. You will be a point of reference and trust for them. Talking on the phone or via email and chat with different people and facing different situations, you’ll have the opportunity to improve your communication and problem solving skills day by day. There will be opportunities for you to engage in projects aimed at enhancing process efficiencies and enriching the overall customer experience.

You will be part of a friendly and supportive team, where colleagues and managers are always ready to lend a hand. At TELUS Digital, the well-being of our employees is a top priority. We believe in working hard while having fun and offer numerous opportunities for engagement and enjoyment in the workplace.

What we NEED you to have:

• Fluent level of English 

• Strong technical skills and interest in all things tech

• Friendly and communicative personality  with strong customer focus

• Self-drive and result-orientated mindset

• Comfortable working with computers and phones and the ability to work with multiple systems and the ability to learn and adapt to new ones

What we would LOVE you to have:

• At least 1 year of  customer support experience

What happens next?

Apply now and if you're successful with your initial application, our Recruitment department will be in touch within 7 days. 

You are not fully sure your profile matches all the requirements? We value diverse backgrounds, perspectives, and experiences as they drive innovation and creativity, so don’t hesitate to apply anyway! We wouldn’t like to miss the opportunity of meeting a great candidate. 

Who are we?

About TELUS Digital Ireland

TELUS Digital Ireland is a multilingual provider of digitally-enabled customer experience and IT solutions. The company has more than 1,800+ team members across Ireland, with locations in Dublin, Cork and Ballina. 

TELUS Digital serves clients in over 50 languages and empowers customer experience innovation through digital enablement, spirited teamwork, agile thinking, and a caring culture that puts customers first. We partner with some of the world’s most disruptive brands across high growth industry verticals, including tech and games, communications and media, eCommerce and fintech, healthcare, and travel and hospitality. 

Learn more about TELUS Digital: telusdigital.com

TELUS Digital recognizes and embraces the importance of values in our ever-changing workplace. To be successful, all candidates must demonstrate behaviours that are reflective of our values:

• We passionately put our customers and communities first

• We embrace change and innovate courageously

• We grow together through spirited teamwork 

At TELUS Digital, we are committed to diversity and equitable access to employment opportunities based on ability.

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