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Community Engagement Coordinator- 12Months Contract

Basic Information

Ref Number

Req_00145920

Primary Location

IE - Ballina - Emmett

Additional Locations

FI - Tampere - Visiokatu

Country

Ireland

Description and Requirements

This role will involve working directly with a global work from home community across different countries.  The primary focus of this role will be to drive overall engagement levels of the crowd and to support them in their day to day needs.  You will also have responsibility for coming up with new and exciting ways to motivate, engage and retain members of the community.  

Duties & Responsibilities:

Engagement: 

  • Ensure a high level of engagement amongst the community with a specific focus on driving up activity levels

  • Participate in interactive webinar sessions to the community and create new webinar content when required 

  • Collaborate with Content/Media Team to create new and engaging community videos/content 

  • Monitor online social media posts to gage overall community sentiment

  • Compile different community reward/incentive programs, analyze & issue results

  • Contribute in meetings with functional managers/team leads if required

Communication:

  • Enhance & evolve existing communications with our online global community to ensure that their overall experience is a positive and engaging one 

  • Ensure that all inbound queries are responded to in a timely & professional manner 

  • Compile & issue out large volumes of communication to on-line community

  • Create & issue out ad hoc surveys, compile & analyze results.  Share insights with the wider team.

Wellness: 

  • Contribute & share insights in team meetings with functional managers/team leads etc…

  • Roll out ‘soft’ engagement initiatives which foster a culture of community care and wellness

This list is not exhaustive as there may be other duties and responsibilities that form part of the role

Education & Experience:

  • Primary degree in a Business or similar discipline

  • 2-3 years’ experience working in a Community Engagement Environment supporting a remote online community across countries 

  • Research experience including conducting of surveys and data analysis is an advantage

  • Familiarity with Google Suite and/or MS Office

  • Proficiency in Excel is essential 

Key Skills & Requirements:

  • Excellent communication and interpersonal skills 

  • Strong organizational and multi-tasking abilities 

  • Ability to work in a team environment with a high sense of urgency

  • Ability to prioritize multiple tasks and manage time efficiently 

  • Flexibility and willingness to support multiple functions/business units when required

  • Strong attention to detail with a focus on diligence and accuracy 

  • Excellent problem-solving and analytical skills

  • Awareness of cultural events and customs across countries

  • Social Media monitoring and awareness 

EEO Statement

At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.
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