TELUS Digital Bulgaria is looking for a passionate and result driven Account Manager!

Responsibilities:

• Be Operationally focused and develop an understanding of each Area of the business. 

• Define the parameters of the project in collaboration with partners and customers

• Permanently monitor the achievements of the project key performance indicators and liaise with other departments to accomplish them

• Establish the recruitment needs for achieving the project key performance indicators set

• Establish direct contact with project representatives from the customer side and work out a plan of action with them to meet performance goals.

• Control the work processes of the coordinated projects, establishing active measures to improve training and operational activities and proposing plans for improvement

• Add value to the client by proposing changes in the operational projects and offer feedback to the clients based on the results after the test period

• Send regular and on-demand reports to clients

• Follow the evolution of the supervisors and agents and take all necessary measures to improve it when necessary

• Allocate resources and responsibilities within team to deliver business results and meet the demands of a dynamic environment

• Be involved and responsible for the selection, training, professional development and assessment of the subordinates

• Monitor and achieve financial and operational targets set

Requirements:

• Excellent verbal and written communication skills in English. Proficiency of a second language on a level C1 will be considered an advantage

• Background in Contact Center Management Solutions

• At least 2 years proven experience in a Contact Center Area on a managerial position

• Experience in managing teams; oriented to results and customer satisfaction

• Ability to effectively manage multiple priorities

• Ability to work both independently and as a team member in an environment with frequent high volumes of work

• Positive, professional and customer-focused attitude

• Desire to perform in-depth research paying attention to detail

• Dynamic, flexible and proactive attitude

• Good negotiation skills and ability to work directly with international clients

• Good performance under pressure

• Proficient with Microsoft Office

• Be Autonomous and trustworthy

In return, we will give you:

• Fully paid training
• Stable job and career development opportunities
• Attractive salary
• Additional health insurance
• 50+ benefits and services to choose from
• Positive international working environment
• Support and learning
• Employee referral bonuses

If this opportunity sounds appealing to you, please send your CV!

Does it sound like the perfect job for you? Apply now!

About us: TELUS Digital Bulgaria is a publicly traded company (NYSE & TSX: TIXT) and is the largest employer in the CX (Customer Experience) industry in the country with over 4,000 team members. The company provides a broad portfolio of services - designing, building, and delivering next-generation digital services, AI solutions, customer experience, and much more. The company's primary focus is strict adherence to all our clients' procedures and practices. We are an independent outsourcing services provider and do not function as a local representation of our partners.