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AI & Digital Transformation Manager

Osnovne informacije

Referenčna številka

Req_00175579

Primarna lokacija

SV - Antiguo Cuscatlan - Las Cascadas

Država

Salvador

Vrsta dela

Digital Solutions

Način dela

Hybrid

Opis in zahteve

Who We Are

Welcome to TELUS Digital — where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS, one of Canada’s largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture.

With a global team across North America, South America, Central America, Europe, Africa, and APAC, we offer end-to-end expertise across eight core service areas: Digital Product Consulting, Digital Marketing Services, Data & AI, Strategy Consulting, Business Operations Modernization, Enterprise Applications, Cloud Engineering, and QA & Test Engineering.

From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers wherever they are — all backed by the secure infrastructure and scale of our multi-billion-dollar parent company.

About the role

As our AI & Digital Transformation Manager in El Salvador, you will drive the front of AI-driven transformations across our contact center teams. In this role, you will lead and mentor a team of skilled technical experts who will work closely with clients and operational leaders to accelerate AI adoption, deliver impactful solutions, and drive both revenue growth and operational efficiency. You will serve as the primary point of contact for the teams’ enablement and technical guidance. As a Manager, you will champion our core values, cultivate a high-performance culture, and leverage your teams’ expertise in AI adoption, digital transformation, client success, CX innovation, and operational excellence to ensure success.

Responsibilities


  • Partner with executive leadership to develop and implement AI, digital transformation, and CX strategies in El Salvador that align with TELUS Digital’s global goals
  • Contribute to TELUS Digital’s CX clients and their operations by building a team focused on identifying impactful opportunities to leverage AI and improve key metrics, drive revenue growth, or reduce operational costs.
  • Maintain consistent communication with the team and monitor progress on deliverables with the goals of exceptional program execution, client satisfaction, retention, and expansion 
  • Successfully build and allocate team members to identify and deliver opportunities, while meeting and exceeding client expectations
  • Partner with TELUS Digital solutions leaders to plan and forecast headcount based on incoming demand, along with the existing capacity and capabilities of the team
  • Support the hiring process in South Africa, including evaluation and selection processes, compensation, and talent market analysis
  • Engage HR-related functions to include onboarding, new hire training, performance management, employee benefits, terminations, and offboarding
  • Coach individual contributors around performance management, professional growth and development, delivering feedback, and short/long-term goal setting
  • Foster TELUS Digital Solution's core values and culture of continuous innovation and collaboration across teams
  • Identify gaps in knowledge within the current workforce to plan Learning & Development programs to up-skill and reskill your team to tackle the ever-changing technical challenges of our clients
  • Support programs for employee engagement and retention that resonate with teams

Qualifications

  • 5+ years of experience leading software engineering or data science teams under growing companies (strong preference for candidates with consulting and/or agency experience with a variety of clients and industries)
  • 8+ years of experience with hands-on software development, data science, or related field, having delivered large-scale projects in global companies
  • Hands-on experience with Generative AI, understanding key concepts, and being able to actively contribute to the architecture and development of AI-integrated solutions
  • Great understanding of the AI & GenAI market space and innovations, staying abreast of emerging products and solutions, and leveraging them to deliver impact for clients and partners
  • Experience in translating operational needs and stakeholder requirements into tangible technical plans and solutions for the team
  • Experience with project estimation, planning, and resource allocation for custom software products or projects
  • Experience communicating and engaging with global multi-disciplinary teams 
  • Experience collaborating with hiring processes and people operations, e.g., Talent Acquisition, Talent Management, and Human Resources
  • Experience leading on-site team members with a focus on employee engagement and satisfaction


What’s in it for you:


  • Private medical and life insurance from day one 

  • Budget for professional growth (certifications)

  • Schedule flexibility.

  • Extra bonus based on performance.

Dodatni opis delovnega mesta

As our AI & Digital Transformation Manager in El Salvador, you will drive the front of AI-driven transformations across our contact center teams. In this role, you will lead and mentor a team of skilled technical experts who will work closely with clients and operational leaders to accelerate AI adoption, deliver impactful solutions, and drive both revenue growth and operational efficiency. 

EEO Statement

At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.
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