Základné informácie
Ref Number
Primárna lokácia
Krajina
Opis a požiadavky
Key Responsibilities:
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Provide customer support for web-related issues, including website navigation, account access, and technical troubleshooting.
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Monitor website performance, uptime, and security, ensuring seamless user experiences.
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Assist customers in troubleshooting login issues, payment processing errors, and other web-based technical concerns.
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Collaborate with developers and IT teams to resolve website bugs, outages, and performance issues.
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Support content updates, website enhancements, and testing of new features.
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Educate customers on web functionalities, account settings, and digital services.
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Maintain accurate records of customer interactions, issues, and resolutions.
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Stay up to date with web technologies, SEO best practices, and digital trends.
Requirements:
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Education: High school diploma or equivalent (Degree in IT, Web Development, Business, or related field preferred).
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Experience: Previous experience in web operations, customer support.
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Languages: Fluency in English is required.
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Skills:
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Basic understanding of web technologies, CMS platforms, and troubleshooting tools.
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Strong communication skills with the ability to explain technical information clearly.
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Experience in website performance monitoring, issue resolution, and customer support.
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Problem-solving mindset with attention to detail.
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Ability to work in a fast-paced environment, handling multiple customer inquiries.
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Other: Availability to work flexible shifts, including evenings, weekends, and holidays.
Benefits:
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Competitive salary and benefits package.
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Career growth opportunities in web operations and digital customer support.
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A dynamic and collaborative work environment.
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Professional development programs in website management and customer service.
If you are passionate about web technologies and customer experience, apply today and become part of our team!
Ďalší popis práce
Jazykové schopnosti |
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English |
EEO Statement