Základné informácie
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Primárna lokácia
Ďalšie lokácie
Krajina
Opis a požiadavky
Your benefits:
Competitive Salary: Earn up to EUR 2200 gross.
Health Coverage: private health insurance after 3 months of probation period.
Set working hours: Mon-Fri fixed schedules and weekends off.
Well-being Perks: Regular fruit deliveries, free drinks, and a positive working environment.
Modern Workspace: Work in a great office in city center of Riga, featuring modern workspaces with fun floor, PlayStation, table tennis, and many more.
Employee Discounts: Access exclusive discounts with fitness centers, restaurants, and more.
Team Spirit: Participate in social gatherings, sports events, team-building activities and receive a bonus for referring new employees.
Career Development & Growth Opportunities: Access our Career Academy for ongoing personal and professional growth.
Dynamic Environment: Join a multicultural team with flat hierarchies and a first-name workplace culture.
Your responsibilities:
Real-Time Monitoring: Monitor billable hour projections throughout the day and alert management promptly about any risks.
Central Communications: Ensure timely communication to relevant teams and stakeholders.
Intra-Day Coordination: Evaluate and implement ad hoc events, and training plans for the current week in alignment with clients requirements.
Shrinkage, Adherence, and Attendance Reports: Ensure the timely delivery and analysis of these reports for performance evaluation.
Proactive Planning and Strategy: Develop strategies for improving operations based on trends and identified areas for enhancement.
Continuous Improvement: Focus on ongoing optimization and efficiency in operations.
Documentation and Analysis: Keep detailed records and perform thorough analysis to inform future strategies and decisions.
Your skills:
Experience: At least 2 years of experience in a call center and/or 1 year specifically in workforce management.
Communication Skills: Excellent oral and written communication skills, specifically minimum C1 English level.
Understanding of WFM: Familiarity with workforce management processes, including staffing projections, scheduling, service level analysis, and metrics monitoring is preferred.
Proficiency in Tools: Above-average knowledge of Google Suite applications (Sheets, Slides) and MS Office applications (Word, Excel).
Knowledge of Labor Laws: Understanding of local country labor laws and regulations related to workforce management and scheduling is preferred.
Decision-making Skills: Ability to showcase innovation, good judgment, and problem-solving skills when making decisions related to scheduling and resource allocation.
We will need these documents:
Cover letter, that explains your motivation and expectations for your new role.
Extended Curriculum Vitae.
Proof (certificates and references).
Join Us and Be the Voice that Drives Success!
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