Základné informácie
Ref Number
Posledný deň na podanie prihlášky
Primárna lokácia
Krajina
Work Style
Opis a požiadavky
- Conduct in-depth troubleshooting and resolve complex client inquiries through our
- main support channels.
- Investigate root causes of issues, isolating problems and referencing technical
- documentation.
- Collaborate with business and engineering teams for transparent communication
- and efficient issue resolution.
- Develop regular reports to gauge platform health and quality.
- Work closely with higher support tiers to enhance the platform products.
- Other related tasks as assigned, with schedule flexibility being mandatory.
- Schedule flexibility - Required
- Able to work onsite - Required
- Leadership qualities with a positive attitude, empathy, and high energy.
- Ability to take initiative, adapt, and multitask effectively.
- Excellent interpersonal skills, commitment to customer experiences, and the drive to
- resolve issues.
- Creativity, innovation, proactive ownership, and accountability.
- Efficient decision-making, problem-solving skills, and management abilities.
- Technical experience with CSS, Javascript, HTML, API -REST, JSON, SQL, and SaaS.
- Experience with inspecting and diagnosing web and mobile applications (iOS &
- Android).
- Proficiency in English (B2 level), G-suite, and experience with quality processes.
- Preferred qualifications include a Bachelor’s degree in Systems Engineering, or
- equivalent, graduation from Basecamp, and 2+ years of technical support experience,
- preferably in B2B and SaaS products.
Ďalší popis práce
| Jazykové schopnosti |
|---|
| English |
EEO Statement
Equal Opportunity Employer
At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.
