Who We Are

Welcome to TELUS Digital — where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS, one of Canada’s largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture.

With a global team across North America, South America, Central America, Europe, and APAC, we offer end-to-end expertise across eight core service areas: Digital Product Consulting, Digital Marketing Services, Data & AI, Strategy Consulting, Business Operations Modernization, Enterprise Applications, Cloud Engineering, and QA & Test Engineering.

About the Role

The Team Leader in Digital Solutions is responsible to provide administrative support to the team of developers, project managers and QAs under his/her charge, he/she is also responsible for providing the necessary tools for the team to perform its tasks, as to ensure ongoing compliance for local training assigned to the account and also responsible to help recruitment in order to fulfill client headcount requirements.

Main Responsibilities:

Making sure his team has the necessary tools for the team to perform its tasks, making sure Pulsecheck action plan is executed for his team, ensure ongoing compliance for local training assigned to the account, help Recruitment in order to fulfill client headcount requirements, make sure their payroll is accurate, be in contact with client managers to make sure performance is up to standard, among others.

Requirements:

• Leadership

• Team development

• Orientation to results

• Self-motivated, organized, goal and detail-oriented

• Analysis, troubleshooting, and critical thinking skills

• Strong ability to work in a fast-paced, cross-functional team environment

• Knowledge and experience with web programming languages, structured and object-oriented

• is a plus.

• Excellent problem-solving and decision-making skills

• Internal and external customer orientation

• Emotional intelligence (EQ) & data-driven decision making

• Great communications skills

Knowledge:

• Java Technical Knowledge - is a plus

• Google Docs/Presentation/Spreadsheets - Advanced

• English - B1:Oral and written comprehension. Appropriate use of language.

• Customer Service - Advanced

• Motivation Theory and Techniques - Advanced

Studies & Experience:

• Fourth-year BA/BS degree in IT or related careers or Technical courses/certifications - Must

• Java development experience - Desirable

• Experience in Team Leader positions - Plus

• Completed online Courses of IExplore - Mandatory

• Certificate of Completion from DSU - TL program - Mandatory

What’s in it for you:

• Private medical and life insurance from day one.

• Budget for professional growth (certifications, training).

• Schedule flexibility and work-life balance.

• Extra performance-based bonuses.