Základné informácie
Ref Number
Req_00169563
Posledný deň na podanie prihlášky
31-Jan-2026
Primárna lokácia
PH - Manila - Discovery
Krajina
Filipíny
Typy zamestnania
Digital Solutions
Work Style
Hybrid
Opis a požiadavky
Job Description
The Network Response and Billing Incident Management team is responsible for delivering critical customer communications during service disruptions and emergency situations. Our mandate includes managing Email and SMS outreach to customers affected by network outages, billing incidents, wildfire response campaigns, and global crisis events. The job involves engaging with different stakeholders in analyzing the situation, gathering and preparing data, sending communications and request for credit compensation
Key tasks
- Deliver critical customer communications during service disruptions and emergency situations
- Manage Email and SMS outreach to customers affected by:
- Network outages
- Billing incidents
- Wildfire response campaigns
- Global crisis events
- Engage with stakeholders to analyze incident situations and assess impact
- Gather and prepare data for targeted customer communications
- Send timely communications to affected customer segments
- Process credit compensation requests for impacted customers
Who performs this role
The Network Response and Billing Prime is a person who has a solid understanding of Network outages, billing incidents and crisis management. They also need understand data analytics, data processing and strong communication skills to engage with different stakeholders for successful deployment
EEO Statement
At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.
Equal Opportunity Employer
At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.
