Location: Sunnyvale, CA (onsite)

Schedule: Mon – Fri, business core hours

Status: Full-time, Temporary

Start date: ASAP

Duration: 3 months

Rate: $25.00 per hour

TELUS Digital is looking for an Intake Coordinator for a temporary engagement. The Intake Coordinator will interact directly with participants upon their arrival onsite and will be responsible for participant intake. The Intake Coordinator will report to the Site Manager and training will be provided before the start of data collection.

Responsibilities:

• Welcome and register research participants to the job location

• Monitor and support participants throughout their time at the job location

• Track participant schedule, arrival for appointments, and research completion

• Foresee and problem-solve logistical questions and challenges

• Verify accurate participant data is collected during registration

• Check out participants and provide payment information

Requirements:

• Availability to work at the requested schedule

• Excellent customer service, attitude and demeanor

• Experienced in customer service, reception, scheduling, and detailed administration tasks

• Experience working with a wide range of people in a customer service setting

• Very organized, self-driven and able to work independently

• Possess can-do attitude and is able to problem-solve and remain composed in a busy environment

• Knowledge of Google Workspace (Sheets, Docs, Gmail)

• Able to work in a highly secure and confidential environment

TELUS Digital Values:

TELUS Digital recognizes and embraces the importance of values in our ever-changing workplace. To be successful, all applicants must demonstrate behaviors that are reflective of our values:

• We embrace change and initiate opportunity 

• We have a passion for growth 

• We believe in spirited teamwork 

• We have the courage to innovate

At TELUS Digital, we are committed to diversity and equitable access to employment opportunities based on ability.

TELUS Digital will never ask for any monetary deposit, credit card information, or bank account information to complete a job application. When emailing candidates, our recruitment and sourcing teams only use email addresses that end with telusdigital.com or telusdigital.ai. If you are unsure whether a job offer is legitimate or suspect that TELUS Digital’s business name is being used for recruitment fraud, please report this immediately to our Talent Acquisition Team at TINA_TalentAcquisition@telusdigital.com