Who We Are

Welcome to TELUS Digital — where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS, one of Canada’s largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture.

With a global team across North America, South America, Central America, Europe, and APAC, we offer end-to-end expertise across eight core service areas: Digital Product Consulting, Digital Marketing Services, Data & AI, Strategy Consulting, Business Operations Modernization, Enterprise Applications, Cloud Engineering, and QA & Test Engineering.

About the Role

We are seeking an Admin Operations Specialist to support and optimize our operational processes across billing, workforce management, and team coordination. This role requires a detail-oriented professional with strong organizational, communication, and problem-solving skills. The ideal candidate will be responsible for ensuring accuracy in financial processes, supporting onboarding and offboarding through workforce platforms, and serving as a key liaison across geographically distributed teams.

Job Responsibilities

• Process and manage billing operations with accuracy and attention to detail.

• Demonstrate strong understanding of financial processes and procedures.

• Handle TDx billing systems and related administrative tasks.

• Ensure compliance with financial protocols and deadlines.

• Manage team member onboarding and offboarding processes through the Fieldglass platform.

• Coordinate with multiple geographical prime contractors and stakeholders.

• Facilitate smooth transitions for new hires and departing employees.

• Maintain accurate records of team changes and status updates.

• Process credential requests and manage access permissions.

• Handle asset requests and equipment allocation.

• Provide proactive follow-up on pending items across different teams.

• Serve as liaison between various teams and departments.

• Proactively identify and resolve operational bottlenecks.

• Ensure timely completion of cross-functional initiatives.
  
  

Technical Skills

• Advanced proficiency in Microsoft Excel and data management.

• Experience with Fieldglass platform for workforce management.

• Knowledge of TDx billing systems and processes.

• Exceptional organizational and time management abilities.

• Proven track record of meeting strict deadlines.

• Strong analytical and problem-solving capabilities.

• Ability to work independently and manage multiple priorities.

• Excellent written and verbal communication skills.

• Good communication skills in English (B1 or above).

• Proactive approach to follow-ups and task completion.

• Experience working with geographically distributed teams.

• Strong attention to detail and accuracy in all work products.

• Background in vendor management or contractor coordination (preferred).
  
  

What’s in it for you

• Private medical and life insurance from day one.

• Professional growth budget for certifications and training.

• Flexible work schedule.

• Performance-based bonuses.