AI, Quality Reviewer - Trusted Rater - Torre Pradera

Last day to apply: Tuesday, July 2nd 2025, 11:59 PM

The team at TELUS Digital is seeking a Quality Reviewer to join a team of experts in charge of building and enhancing search experiments.
As a Quality Reviewer, you will collaborate with our customer to understand user needs when it comes to internet search. You will be analyzing and providing feedback on texts, pages, images, and other types of information for top search engines, using an online platform. Through reviewing and rating search results for relevance and quality, you’ll be helping to improve the overall user experience for millions of search engine users, including yourself. You will also participate in enhancing the experience of the entire rating community by defining areas that could be improved within the experiments you are tasked with. Your acute knowledge of the customer’s guidelines and concepts as well as your ability to identify flaws will be key in the entire cycle of our program.

In this role, you will be part of a team of Template Design Experts. By working together, you will ensure that all engineering needs are being met as well as ensuring maximum engagement from raters. By thoroughly rating and gathering information, you will provide essential feedback which will allow the greater team to create, enhance or replace current rating templates.

The ideal candidate should be detail orientated with a critical eye. They should be able to extract key elements from peers’ assessments and translate them into clear areas of improvement. A solid knowledge in AI is a plus.

Responsibilities:

• Rate tasks regularly within the customer’s interface and gather feedback that could improve the rater’s experience and enhance the engineers output.

• Collaborate with cross-functional teams of Software Engineers, Template Specialists and Program Managers to ensure critical feedback is given timely and efficiently.

• Liaise with the rating community and gather their feedback on a regular basis.

• Become a master in Guidelines knowledge and rating concepts

• Create presentations to highlight your findings to all teams involved with related experiments.

• Participate in full cycle Template creation from inception to release by providing guidance based on your rating community knowledge.

• Create clear processes to harness relevant feedback from rater’s work.

• Participate in summarizing findings from usability testing sessions, identify design problems, detail the impact of issues identified and propose solutions on how to fix them.

• Be passionate about resolving user pain points through clear guidelines and relevant feedback.

• Participate in the implementation of new features to support an excellent user experience.

• Understand workflow metrics that will be used to determine if the task design was successful.

• Be fluent in policy nuances for each task type/workflow.

• Apply best AI enhancement practices based on your knowledge and industry evolution.

Qualifications & Requirements:

• Bachelor's degree or equivalent practical experience.

• Experience in a client-facing role, translating customer needs and project requirements.

• Experience in UX design and its principles - Required

• Experience in Rating/Labeling content online - Required

• Understanding of AI Models processes and improvement methods.

• Experience of HTML, CSS, JSON and JavaScript preferred but not essential.