About TELUS Digital

TELUS Digital (NYSE: TIXT) focuses on the value of human connection to design, build and deliver high-tech, high-touch customer experiences powered by next-gen digital solutions. With almost 75,000 team members and delivery centers across 30 countries in Africa, Asia, North and Central America, and Europe, TELUS Digital empowers customer experience innovation through digital enablement, spirited teamwork, agile thinking, and a caring culture that puts customers first. The company's solutions cover customer experience, content moderation, digital transformation, IT lifecycle, advisory and digital consulting, risk management, and back-office support. Fueling any stage of company growth, TELUS Digital partners with some of the world’s most disruptive brands from fast-growing tech, financial services and fintech, games, travel and hospitality, healthcare, and ICT industries. The company serves clients in over 50 languages. Learn more at: telusdigital.com 

Position Overview 

The Senior Manager of Profitability Operations will be primarily responsible for supporting our Customer Success teams by providing detailed financial and scenario analysis to support key decision-making across our Global Strategic Accounts.

Your Key Responsibilities: 

• Lead a high-performing Strategic Finance team, which involves partnering with Finance, Global Operations, Commercial and other cross-functional teams to align on the strategic focus of our Global accounts as well as aligning with the broader company objectives 

• Build/ Review financial models to support various scenario analysis

• Influence and challenge the solution to ensure the most optimal outcome is being prepared and look to support teams in identifying cost levers that can improve contract margins across delivery locations

• Prepare concise financial summaries of each scenario that can be presented to Leaders and support decision-making

• Manage the end-to-end process by ensuring buy-in from the necessary leaders as well as attending meetings with Clients

• Look to identify key metrics to track implementation of strategic decisions

• Identify potential automation to reduce manual work and increase operational efficiency

• Drive a bottom up approach to variance analysis across the business

The ideal candidate in this position will possess the following competencies: 

Core competencies

• Leading the Strategic Finance function, giving support to the team to ensure success, embracing technology and managing self-development

Leadership Competencies

• Providing leadership, leading change management processes, building effective teams, and managing stakeholders

Functional competencies

• Strong understanding of the digital BPO landscape and industry best practices

• Proven experience in managing high-performance teams within the industry

• Ability to direct the resolution of highly complex or unusual business problems applying advanced critical thinking

• Ability to coach high performing teams

• Strong financial management acumen

Qualifications

• 7 years of work experience in transaction services, corporate finance, financial modelling or equivalent

• Bachelor’s degree in Business, Finance or related field

• Proven track record of driving operational efficiency and providing insightful analysis in a high paced environment

• Proficient oral and written English

• Strong analytical skills with the ability to leverage data to make informed business decisions

• Strong leadership, communication, and interpersonal skills, with the ability to work effectively across multiple departments

Location: US - Remote

Pay:

The base compensation range for this position is $116,000 - $145,000 USD annually commensurate with experience. Actual compensation within that range will be dependent upon the individual's skills, experience, qualifications, and applicable laws.

TELUS Values

TELUS Digital recognizes and embraces the importance of values in our ever-changing workplace. To be successful, all applicants must demonstrate behaviors that are reflective of our values: 

• We passionately put our customers and communities first

• We embrace change and innovate courageously

• We grow together through spirited teamwork 

At TELUS Digital, we are committed to diversity and equitable access to employment opportunities based on ability.