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Network Associate (Customer Premise Support)

Basic Information

Ref Number

Req_00158823

Primary Location

IN - Noida - Candor Building 6

Country

India

Job Type

Digital Solutions

Work Style

Hybrid, On Site

Description and Requirements

As a part of the CPS Admin team, our primary role is to support maintenance services for different wireline customers. In addition to this, we also process TELUS Digital hardware orders and take care of customer billing. We are responsible for the Sold managed service Electronic Service Requests and process the request details in ServiceNow Contract Entitlements. Type of orders we are processing:- Maintenance requisition, Third party vendor support (MAC order), SAP purchase requisition, ServiceNow contract entitlement, Billing adjustment, email support.

  • Prime function of contract maintenance and invoicing for different TELUS customers.

  • Liaising and co-ordinating with Telus internal stakeholders and external stakeholders

  • Analysis on billing related adjustments in case requested by the end customer.

  • Work as a team player on different assigned daily tasks .

  • To complete assigned tasks within the project set SLA..

Additional Job Description

  • Basic understanding of billing tools in the backoffice domain.

  • Basic understanding of different tools like CRM ticketing tool, SAP, ServiceNow, SIMS and Salesforce.. 

  • Should have basic understanding of backoffice finance and accounting processes(billing and invoicing). 

  • Should have Good verbal/written English communications skills

  • Knowledge of MS-Office  /Google Workspace.

EEO Statement

At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.
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