Informații de bază
Ref Number
Req_00160992
Primary Location
MA - Casablanca - Casanearshore Park 30
Country
Morocco
Work Style
On Site
Descriere și cerințe
Position Overview: The Facilities Transport Analyst will be responsible for managing and
optimizing the employee transport operations, ensuring efficient and reliable transportation
services for all team members while maintaining high standards of service delivery and
cost-effectiveness.
Key Responsibilities:
● Manage and coordinate daily transportation operations for all team members, including
pick-up and drop-off schedules
● Maintain and optimize a robust weekly transport booking system
● Monitor and validate transport access to ensure only authorized agents who have made
reservations utilize the service
● Serve as the primary liaison between agents and transport vendors to resolve issues,
complaints, and service disruptions
● Analyze transport utilization data and prepare regular reports on performance metrics,
costs, and service quality
● Implement and maintain quality control measures to ensure service standards are met
● Investigate and resolve transport-related incidents and complaints promptly
● Coordinate with vendors to optimize routes and schedules for maximum efficiency
● Maintain accurate records of transport usage, costs, and service metrics
● Explore and implement automation solutions to streamline transport management
processes
Required Qualifications:
● 2+ years of experience in transportation management or logistics coordination
● Strong analytical and problem-solving skills
● Excellent communication and interpersonal abilities
● Experience with transportation management systems and scheduling software
Preferred Qualifications:
● Knowledge of transportation industry best practices
● Experience with data analysis and reporting
● Background in customer service or client relations
● Familiarity with automation tools and AI-based solutions
Core Competencies:
● Strong attention to detail and organizational skills
● Ability to work under pressure and manage multiple priorities
● Customer-focused mindset
● Problem-solving and decision-making capabilities
● Team collaboration and communication skills
● Adaptability and flexibility
Success Factors:
● Demonstrates positive thinking and collaborative approach to problem-solving
● Shows initiative in improving processes and implementing efficient solutions
● Maintains strong relationships with stakeholders and vendors
● Exhibits commitment to excellence in service delivery
● Aligns with company's values and culture of trust and collaboration
| Language Reference |
|---|
| English |
| French |
EEO Statement
At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.
Equal Opportunity Employer
At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.
