5+ years of proven experience, ideally within a service delivery or software testing environment.

Create, review, and maintain high-quality technical documentation for service delivery and testing processes, procedures, tools, and systems.

Develop clear and concise test case documentation, test reports, process workflows, and user guides.

Document the overall testing life cycle, including test planning, test execution, and defect tracking, ensuring that documentation is aligned with the organization's standards.

Create and update knowledge base articles and FAQs related to service delivery and testing.

Work closely with engineers, product owners, and service delivery managers to capture technical requirements and workflows.

Collaborate with cross-functional teams, including developers, quality assurance, and project management, to gather necessary technical information.

Ensure all documentation is accessible and easy to understand for non-technical stakeholders.

Provide training or support to internal teams and clients by delivering clear explanations of complex systems or processes.

Review existing documentation processes and suggest improvements for efficiency, accuracy, and user experience.

Actively contribute to maintaining up-to-date documentation to reflect changes in systems, tools, and processes.

Continuously improve templates, styles, and documentation standards across the organization.

Support the creation and maintenance of test scripts, test data, and detailed reports from testing activities.

Maintain a clear record of test results, issues, and resolutions.

Work with the team to ensure that the documentation aligns with test automation scripts and other testing artifacts.

Use various tools such as Google Suite (Docs, Sheets, Slides, etc.) to develop, manage, and collaborate on technical documents.

Leverage collaborative platforms such as Confluence, SharePoint, and Jira to track progress and ensure documentation is easily accessible.

Utilize version control systems and maintain history on document changes for accurate reference.