Informații de bază

Număr ref

Req_00175635

Locație principală

CA - Home Office

Țară

Canada

Tip de job

Digital Solutions

Stil de lucru

Remote

Descriere și cerințe

Job Summary:

We are looking for an Automation Visionary and Appian Architect who brings more than just deep technical expertise—someone who can craft a compelling architectural vision and roadmap that aligns with business strategy and enterprise digital transformation goals. As a key architectural leader, you will partner with business stakeholders, transformation leaders, and cross-functional teams to shape the future of automation, translating business aspirations into scalable Appian-based solutions. This is not just an architect role—it’s a strategic leadership opportunity to drive innovation, inspire teams, and influence enterprise direction.

Key Responsibilities:

  • Define and communicate the architectural vision for Appian solutions that aligns with the broader digital and automation strategy of the organization.

  • Serve as a strategic partner to business and IT leaders, shaping the automation roadmap in line with business objectives and innovation agendas.

  • Provide architectural thought leadership across enterprise automation initiatives, identifying opportunities for platform reuse, AI integration, and operational efficiencies.

  • Lead end-to-end solution architecture on the Appian platform, ensuring alignment with performance, scalability, and security standards.

  • Translate complex business needs into intuitive Appian workflows and user experiences, bringing clarity to ambiguity.

  • Guide architectural design reviews, solution feasibility assessments, and technology evaluations.

  • Establish and promote best practices, Appian design standards, and governance frameworks across squads and delivery partners.

  • Oversee the Appian delivery lifecycle: from ideation, discovery, and architecture through build, test, and scale.

  • Actively mentor and build internal capabilities through a federated Appian practice.

  • Drive continuous innovation by leveraging Appian’s AI/ML capabilities, low-code features, and intelligent integrations with external platforms.

  • Collaborate with DevOps to define and implement CI/CD pipelines and quality gates tailored for Appian applications.

  • Ensure all delivered solutions are compliant with enterprise security, privacy, and regulatory guidelines.

Required Qualifications:

  • Bachelor’s or Master’s degree in Computer Science, Information Systems, or related field.

  • 12+ years of overall IT experience with a strong foundation in solution architecture and enterprise applications.

  • 7+ years of hands-on experience in Appian BPM with proven success in delivering large-scale, enterprise-grade applications.

  • Appian Level 2 & Level 3 certifications (mandatory).

  • Expertise in designing advanced SAIL interfaces, process models, records, reports, and smart services.

  • Strong knowledge of integration patterns, REST/SOAP APIs, and middleware.

  • Experience building DevOps-enabled delivery pipelines (CI/CD, test automation).

  • Demonstrated ability to lead cross-functional teams in Agile and scaled Agile environments.

  • Excellent communication and stakeholder engagement skills, with a natural ability to influence at all levels.

  • Strategic mindset with a passion for innovation, simplification, and continuous improvement.

EEO Statement

At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.
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