Informații de bază
Număr ref
Req_00174158
Locație principală
US - Home Office
Țară
Statele Unite ale Americii
Stil de lucru
On Site
Descriere și cerințe
Role Summary:
We are seeking dependable and detail-oriented Moderators to support an in-person research study in Los Angeles, CA. Moderators will engage directly with study participants, following established protocols to ensure smooth session flow and accurate data collection. This role requires basic technical skills, professionalism, and consistency. Moderators will report to the Site Manager(s) and receive full training prior to the start of data collection.
Main Responsibilities:
- Prepare study rooms and devices in advance of each session. Guide participants through a structured video study in a controlled environment.
- Ensure all video recordings are conducted according to project guidelines and properly uploaded. Administer post-session surveys to all participants.
- Follow COVID-19 sanitization procedures between sessions.
- Represent and promote the TELUS AI brand in a professional manner. Support the team with a variety of operational tasks as needed.
- Adapt to evolving project needs based on organizational or client needs and priorities.
Minimum Qualifications:
- Basic technical and troubleshooting skills, including the ability to resolve issues related to app launching and data uploading. Familiarity with iOS and macOS environments.
- Experience in data collection and data management.
- Comfortable with video recording equipment and procedures.
TELUS International Values:
TELUS International recognizes and embraces the importance of values in our ever-changing workplace. To be successful, all applicants must demonstrate behaviors that are reflective of our values:
- We embrace change and initiate opportunity
- We have a passion for growth
- We believe in spirited teamwork
- We have the courage to innovate At TELUS International, we are committed to diversity and equitable access to employment opportunities based on ability.
Descriere job suplimentară
The focus of this user study is to generate indoor data via wearable devices and collect video recordings of each participant. The study moderator will guide participants through a series of tasks. Each moderated session will last 90 min.
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EEO Statement
At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.
Equal Opportunity Employer
At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.
