Position Summary:

TELUS International is seeking a dedicated Team Leader for our Content Writer program, with English native-speaking fluency. In this leadership role, you will be responsible for guiding and supervising a team of content writers, ensuring the creation of accurate, contextually relevant, and ethical content. Your leadership will be essential in maintaining high-quality content generation.
 

Role Responsibilities:

• Lead and manage a team of Content Writers, providing guidance, mentoring, and performance management to ensure the production of high-quality responses.

• Collaborate closely with support area teams to understand training guidelines, objectives, and ethical considerations, and translate them into actionable plans

• Oversee the creation and enhancement of content generated by Content Writers, ensuring it aligns with accuracy, coherence, and contextual appropriateness.

• Conduct regular coaching sessions and performance evaluations for team members, identifying areas for improvement and providing actionable feedback.

• Manage payroll and attendance review, ensuring accuracy and compliance with company policies.

Skills & Competencies:

• Exceptional leadership and management skills, including the ability to coach, mentor, and guide a team while performing administrative tasks.

• Strong analytical abilities, particularly in evaluating content outputs, managing performance, and handling payroll review.

• Excellent communication skills for effective collaboration across support area teams, clear guidance to content writers, and constructive coaching sessions.

• Strong organizational skills to manage team responsibilities, timelines, operational goals, and administrative tasks.

• Familiarity with content management tools and systems is a plus.

• Proactive attitude towards staying updated with the latest developments in AI ethics, NLP, and content generation.

Requirements:

• Ability to work from site

• Native English speaker

• Oral and written comprehension

• Appropriate use of language

• B2 English level

• 1 year of proven experience in a leadership role

• Bachelor's degree in Linguistics, Communication, Creative Writing, or a related field; relevant experience will also be considered - desired

• Strong organizational skills to manage and prioritize multiple tasks and responsibilities.

• Understanding of natural language processing (NLP) principles, including syntax, semantics, and discourse analysis.

• Familiarity with content moderation tools and techniques is a plus.