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Operations Manager - Telco Program

Informații de bază

Număr ref

Req_00170371

Ultima zi de aplicare

31-Oct-2025

Locație principală

PH - Manila - McKinley West

Țară

Filipine

Tip de job

Business Process Outsourcing

Stil de lucru

On Site

Descriere și cerințe

Overview:

Ensures the profitability of the account/s / program/s by making certain that client KPIs, goals, and targets are met.  Ensures that company-set ratios for staffing are maintained for smooth operations of the program/s, and that the manpower complement is sufficient for the forecasted call volume.  Ensures that everyone within the program strictly abides by Company and Client policies and procedures.  Recognizes and rewards top performers while carrying out disciplinary action / consequence management for non-performers.

EEO Statement

At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.
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