Basic Information
Ref Number
Req_00159460
Last day to apply
31-Dec-2025
Primary Location
BG - Sofia - TELUS Tower
Additional Locations
BG - Sofia - Infinity Tower
Country
Bulgaria
Job Type
Business Process Outsourcing
Work Style
On Site
Description and Requirements
CX Support Specialist – Relocation to Bulgaria
*Please note that the position is based in Sofia, Bulgaria and we provide support with relocation.
The CX Support Specialist will be a part of a great team and all together will:
* Deliver outstanding client service
* Achieve great customer experience and satisfaction
* Identify and understand user needs
* Assist with general inquiries via phone, e-mail, and chat
The candidate does not need to have experience in a similar role but should be fluent in Spanish, German,
French, Italian, Arabic, Hebrew, or Nordics, have a good command of English (B1-B2), and have excellent
communication skills.
We offer:
* We can issue a Work Permit for non-EU citizens.
Our Work Permit Specialists will guide all selected candidates through the process (it might take 6-7
months, and they will have to visit the Bulgarian embassy in their country, or the nearest embassy
authorized to handle Bulgarian work permits, at least twice to submit and receive the documents.)
* Financial support during relocation (e.g.: for transportation, hotel stay, rent, and assistance in finding a
long-term rental)
* Fully paid training
* Stable job and career development opportunities
* Attractive salary
* Additional health insurance
* 50+ benefits and services to choose from
* Positive international working environment
* Support and learning
* Employee referral bonuses
We care about our employees' well–being, invest in their future growth, and encourage fun and team-
building initiatives!
Our location: Bulgaria's affordable lifestyle offers a sea of opportunities!
Sofia is famous for its cultural diversity, modern appearance, and variety of experiences – music and
theater, outdoor festivals, as well as galleries, museums, restaurants, and clubs. This fast-growing city is
located at the foot of Vitosha mountain, where enthusiasts often can be found hiking or skiing, and is only
300km away from the Mediterranean Sea.
The TELUS Tower office offers numerous benefits for its employees, such as a top location, a personal
gym, relaxation, and gaming areas.
About us: TELUS Digital Bulgaria is a publicly traded company (NYSE TSX: TIXT) and is the largest
employer in the CX (Customer Experience) industry in the country with over 4,200 team members. The
company provides a broad portfolio of services - designing, building, and delivering next-generation digital
services, AI solutions, customer experience, and much more. The company's primary focus is strict
adherence to all our clients' procedures and practices. We are an independent outsourcing services
provider and do not function as a local representation of our partners.
| Language Reference |
|---|
| English |
| German |
EEO Statement
At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.
Equal Opportunity Employer
At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.
