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Gaming Specialist | Gandhinagar

Informații de bază

Număr ref

Req_00171144

Ultima zi de aplicare

02-Dec-2025

Locație principală

IN - Ahmedabad - GIFT City

Țară

India

Tip de job

Business Process Outsourcing

Stil de lucru

On Site

Salary range

3.2 LPA - 4 LPA

Descriere și cerințe

TELUS International!! Hiring For International Gaming Chat Process

Job description

  • Works with customers to identify service-related needs and offers the most appropriate solutions while providing world-class customer service.
  • Exceed expectations on conversation quality, timeliness of responses and overall customer experience.
  • Assist customers with urgent needs and guide them to the best solutions based on their preferences and requests.
  • Build out customer knowledge bases to speed up and improve future replies.
  • Provides solutions and resolution resources for customer's problems.
  • Be accountable and responsible for the work you have to do
  • Be proactive on sharing best practice and learning but also asking for help when needed.
  • Be able to perform un-biased needs assessment and design activities or projects.
  • Be a strong facilitator and proactively take any chance to develop your skills whenever possible

Preferred candidate profile

  • Minimum 1 year of Gaming Experience with Customer Service
  • Freshers willing in Customer Service are eligible to apply
  • Candidate with minimum 1 year of International Chat experience are eligible to apply.
  • People with Gaming exposure and experience are preferred
  • Excellent English language skills
  • Flexibility and ability to improvise and adapt to new situations
  • Graduates/Post Graduates can apply.
  • Excellent communication skills
  • Should be comfortable working in 24*7 Working Environment
  • Graduation not required
  • Rotational shifts & Rotational week offs

Perks and Benefits

  • Salary Range 3.2 LPA- 4.0 LPA
  • Job Location : Gandhinagar, Gujrat
  • Free pick up and drop facility will be provided within 35 Kms
  • Medical Insurance
  • Life Insurance
Limba de referință
English

EEO Statement

At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.
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