Informații de bază

Număr ref

Req_00167528

Locație principală

SV - Antiguo Cuscatlan - Las Cascadas

Locații suplimentare

BG - Home Office, GT - Guatemala - Torre Pradera, RO - Home Office

Țară

El Salvador

Tip de job

Support Positions

Stil de lucru

Hybrid

Descriere și cerințe

***Applicants should be available and willing to work on-site and/or from home depending on business needs.***


Business Program/ Project Management, Business Transformation Project Manager 


This position is available for the following countries:

* El Salvador

* Guatemala

* Romania

* Bulgaria


Position overview

As a Business Transformation Project Manager, you plan, lead and deliver multiple high-impact, cross-functional transformational projects while ensuring alignment with the company’s strategic objectives and maintaining the highest standards of project management excellence.

Key responsibilities

  • Manage a large or multiple medium scale high-impact transformational projects across regions, ensuring on-time delivery and alignment with strategic objectives

  • Develop and maintain comprehensive project plan, including scope, timelines, resources, budgets, and deliverables

  • Drive project execution using applicable project management methodologies, maintaining flexibility and ensuring quality standards

  • Establish and track project KPIs, ensuring project meet targeted savings and performance metrics

  • Identify risks and develop mitigation strategies proactively to ensure the success of the projects

  • Identify and remove project roadblocks, escalating critical issues when necessary

  • Provide regular project updates to VP-level executive sponsors and other relevant stakeholders

Requirements & Core competencies

  • Minimum 2 years of proven experience in Staff Position (Supervisory Role) - Required

  • Schedule flexibility

  • Able to work on-site

  • Giving support

  • Focusing on customers

  • Embracing technology

  • Managing self-development


Functional competencies

  • Strong understanding of project management principles, methodologies, best practices and tools

  • Expertise in project financial management

  • Proficient in project management tools, preferably Monday.com

  • Ability to manage multiple tasks assigning the proper priority

  • Knowledge of change management and process improvement

  • Strong senior stakeholder management and negotiation skills

  • Ability to lead others to solve complex problems; uses sophisticated analytical thought to exercise judgement and identify innovative solutions


Qualifications

  • 5+ years of work experience in project management, preferably with large-scale, cross-functional/cross-regional transformation projects 

  • Bachelor's degree in Business Administration, Engineering, or related fields

  • Professional certification such as PMP, Scrum Master or Agile is desirable

  • B2/C1 oral and written English


Equal Opportunity Employer

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.


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Descriere job suplimentară

As a Business Transformation Project Manager, you plan, lead and deliver multiple high-impact, cross-functional transformational projects while ensuring alignment with the company’s strategic objectives and maintaining the highest standards of project management excellence.

EEO Statement

At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.
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