Basic Information
Ref Number
Req_00150197
Primary Location
SV - Antiguo Cuscatlan - Las Cascadas
Państwo
Salwador
Job Type
Support Positions
Work Style
On Site
Description and Requirements
Information Technology, Operations End User Computing Specialist - TELUS Digital El Salvador
***Applicants should be available and willing to work on site and/or from home depending on business needs.***
Position overview
As an End User Computing Specialist, you focus on providing technical assistance and support to end users in an organization. You ensure that computer systems, software applications, and related peripherals are functioning properly and meeting the needs of end users. You may be responsible for: technical support, hardware and software installation, user account management, system updates & maintenance, IT asset management, security & compliance.
Key responsibilities:
- Provide technical on-site or remote support to end-users for the resolution of issues with hardware or software
- Create WiFi credentials for clients and other visitors and provide any required support to enable access
- Install, configure, and maintain operating systems and software applications
- Troubleshoot reported issues and escalate to the specialized team when required (Network, Telephony, Server, etc)
- Provide support and troubleshooting expertise for new client launches
- Perform hardware maintenance and upgrades, coordinating with vendors for hardware repairs or replacements
- Maintain technical documentation of configurations, procedures, and troubleshooting steps
Requirements and Core Competencies:
- Schedule flexibility.
- Managing self-development
- Embracing technology
- Focusing on customers
- Giving support
Functional competencies:
- Knowledge of operating systems, hardware, and software applications
- Expertise in technology monitoring
- Expertise in IT service management processes
- Excellent troubleshooting and problem-solving skills
- Ability to handle multiple priorities
- Strong interpersonal and stakeholder management skills
Qualifications:
- 3+ years experience in end-user computing or equivalent roles (desirable)
- Bachelor’s degree in Computer Science, Information Technology, or a related field
- Relevant certifications are desirable
- B1+ oral and written English
Additional Job Description
As an End User Computing Specialist, you focus on providing technical assistance and support to end users in an organization. You ensure that computer systems, software applications, and related peripherals are functioning properly and meeting the needs of end users. You may be responsible for: technical support, hardware and software installation, user account management, system updates & maintenance, IT asset management, security & compliance.
EEO Statement
At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.
Equal Opportunity Employer
At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.
