TELUS Digital is Hiring Experienced candidates for Technical Support Executive (Voice)

Role & Responsibilities

• Works with customers on call to identify service-related needs and offers the most appropriate solutions while providing world-class customer service.

• Diagnoses and resolves basic network and modem functionality issues, including landline troubleshooting.

• Walks customers through common phone hardware and software configurations to maximize service functionality.

• Provides solutions and resolution resources for customer repair problems.

• Interfaces with customers over the phone providing status updates and ensuring service has been restored.

• Schedules a technician dispatch for on-site service calls when necessary.

• Escalates appropriate technical issues to upper-level technical support when needed.

Preferred Candidate Profile

• Need minimum 1 yr of experience in internet troubleshooting in BPO Industry.

• Ability to multitask in a Microsoft Windows environment and utilize multiple programs for troubleshooting

• Have worked on ISP, Internet & Wi-Fi Related, Router & Modem Connectivity Issues

• Educational Qualification :Any Graduate, Post Graduate can apply

• Excellent communication in English.

• Comfortable working with 24*7 Environment

• Job Location - Sector 135 Noida (Work from Office)

Perks and Benefits

• Salary: 3.2 LPA - 3.65 LPA

• Both side cab facilities (Upto 35 kms from office location)

• Medical Insurance

• Life Insurance