Skip to content

Logo Telus International

Technical Support Executive (Voice)

Alapvető információk

Ref Number

Req_00161496

A jelentkezés utolsó napja

02-Feb-2026

Elsődleges helyszín

IN - Noida - Candor Building 6

Ország

India

Állás típusa

Business Process Outsourcing

Work Style

On Site

Salary range

3.2 LPA - 3.65 LPA

Leírás és követelmények

TELUS Digital is Hiring Experienced candidates for Technical Support Executive (Voice)


Role & Responsibilities



  • Works with customers on call to identify service-related needs and offers the most appropriate solutions while providing world-class customer service.

  • Diagnoses and resolves basic network and modem functionality issues, including landline troubleshooting.

  • Walks customers through common phone hardware and software configurations to maximize service functionality.

  • Provides solutions and resolution resources for customer repair problems.

  • Interfaces with customers over the phone providing status updates and ensuring service has been restored.

  • Schedules a technician dispatch for on-site service calls when necessary.

  • Escalates appropriate technical issues to upper-level technical support when needed.



Preferred Candidate Profile


  • Need minimum 1 yr of experience in internet troubleshooting in BPO Industry.

  • Ability to multitask in a Microsoft Windows environment and utilize multiple programs for troubleshooting

  • Have worked on ISP, Internet & Wi-Fi Related, Router & Modem Connectivity Issues

  • Educational Qualification :Any Graduate, Post Graduate can apply

  • Excellent communication in English.

  • Comfortable working with 24*7 Environment

  • Job Location - Sector 135 Noida (Work from Office)


Perks and Benefits

  • Salary: 3.2 LPA - 3.65 LPA

  • Both side cab facilities (Upto 35 kms from office location)

  • Medical Insurance

  • Life Insurance

További munkaköri leírás

TELUS Digital is hiring for Technical Support Executive role.
Nyelvi referencia
English

EEO Statement

At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.
Jelentkezzen most
× -