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Systems Security Analyst III (Operational Risk Analyst) - Pradera GT

基本情報

Ref Number

Req_00165532

Last day to apply

11-8月-2025

Primary Location

GT - Guatemala - Torre Pradera

Country

Guatemala

Job Type

Support Positions

Work Style

Hybrid

職務内容と職務要件

Key responsibilities:

  • Conduct Fraud & Privacy Breach investigations 

  • Analyze client based tools for weakness

  • Audit operational procedures for vulnerabilities 

  • Create remediation plans for operations 

  • Create awareness programs 

  • Work with other Global Security Related Tasks (Policy Updates, Security Audits or Special Projects)

Mandatory Requirements:

  • Minimum of 1 year in IT, WFM, CEA, Team Lead, or similar positions - Mandatory

  • Schedule Flexibility - Mandatory

  • Availability to work on site  – Mandatory


Core competencies:

  • Giving support

  • Focusing on customers

  • Embracing technology

  • Managing self-development

Functional competencies:

  • English B2 - Required

    • Oral and written comprehension.

    • Appropriate use of language.

  • Advanced understanding of Google Apps for Work tools (ie: Google Drive, Google Calendar, Gmail)

  • Able to work under pressure 

  • Operation procedures - Advance

  • Strong verbal and written communication skills, should be able to present to AGM, Ops Director and Client’s POC. 

  • Analytical skills

  • Customer Service - Advanced

Qualifications:

  • BA/BS degree preferred, preferably in Auditing or Criminology - Desirable 

  • 1 year experience in audits to manipulation or Fraud. - Desirable

Additional Job Description

Operational Risk Analysts are in charge of identifying security gaps, privacy threats on operational processes and client based tools, also reporting to Security Incidents and conducting the relevant investigations. Findings are reported to Account Managers and Directors.


EEO Statement

At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.
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