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Junior PMO Coordinator

Basic Information

Ref Number

Req_00142227

Last day to apply

30-12-2024

Primary Location

BG - Sofia - TELUS Tower

Additional Locations

BG - Sofia - Infinity Tower

Country

Bulgaria

Description and Requirements

The Delivery Excellence Team’s charter is to help deliver high-quality customer engagements, by providing them with clear processes, methods, tools, and learning content.


A PMO Coordinator works directly with members of the Delivery Excellence team to facilitate Cloud’s Professional Services (PSO) portfolio management and enable delivery quality. PMO Coordinators may work across multiple, or individual projects, and their day-to-day role may include tasks such scheduling meetings, organizing community events, formatting, maintaining issue logs and risk registers, taking minutes and reporting.


Responsibilities:

  • Orchestrate all Quick Launch projects.
  • Creation of communication and project plans, tracking execution and preparing reports for various stakeholders
  • Track Portfolio Hygiene by ensuring completion of administrative tasks such as tracking artefacts, risk registers, project plans and status reports
  • Maintain the currency of learning content by tracking and facilitating updates, reference materials across the relevant hubs
  • Support the team with administration of CSAT Closed Loop initiative.
  • Maintaining a backlog of open feedback items, scheduling internal debrief meetings, and reporting progress
  • Support the team with data collection, collation, sorting and tracking for Partner invoices

Qualifications:

  • Bachelor's degree in social sciences or a related field
  • 1+ Experience in Project Management or working within a PMO
  • A current and valid Project Management certification
  • Comfort with operating in a high-paced work environment with the ability to manage time efficiently and navigate ambiguity
  • Ability to work independently and as part of a team
  • Excellent language skills and the ability to translate technical updates into storytelling fit for the PMO framework
  • Collaboration with multidisciplinary teams and insight into team dynamics
  • Experience with Google Workspace tools is preferred but optional
About us: TELUS Digital Bulgaria is a publicly-traded company (NYSE & TSX: TIXT) and is the largest employer in the CX (Customer Experience) industry in the country with over 4,200 team members. The company provides a broad portfolio of services - designing, building, and delivering next-generation digital services, AI solutions, customer experience, and more. The company's primary focus is strict adherence to all our clients' procedures and practices. We are an independent outsourcing services provider and do not function as a local representation of our partners.


#LI-DNI

Additional Job Description

#FEEL GOOD WITH US! TELUS International Europe is a multilingual contact center, BPO (business process outsourcing) and ITO (information technology outsourcing) provider, delivering high-quality services since 2004. The company has more than 5,500 team members across nine delivery centers: Sofia and Plovdiv (Bulgaria); Bucharest and Craiova (Romania); Cork and Dublin (Ireland), as well as offices in Manchester and Cannock (England). TELUS International Europe offers contact center solutions, ITO and innovative customer service support for global customers in over 35 languages.

Language Reference
English

EEO Statement

At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.
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