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Digital Trust and Safety Training Team Lead with English

Basic Information

Ref Number

Req_00142762

Last day to apply

31-10-2024

Primary Location

BG - Sofia - TELUS Tower

Additional Locations

BG - Sofia - Infinity Tower

Country

Bulgaria

Work Style

On Site

Description and Requirements

Are you ready to take the next step in your career and achieve your next challenge? 

If your answer is YES - join the leader in the CX (Customer Experience) industry TELUS Digital Bulgaria!

As a Digital Trust and Safety Training Lead with, you will be an integral part of an exceptional team, collectively working to: 
  • Oversee the development, implementation and management of training programs
  • Leads a team of LS Specialists 
  • Defines, organizes and optimizes the process of training for the respective 
  • operational unit of the company 
  • Coordinates the training of new teams 
  • Measure the effectiveness of training programs, using metrics, feedback and 
  • performance data to ensure continuous improvement. 
  • Collaborate with leadership and support teams to identify training needs, 
  • objectives and metrics for success 
  • Creates detailed reports that track the success of learning initiatives 
  • Use learning data to identify trends, make data driven decisions and recommend strategic changes to improve future learning outcomes. 
We are looking for someone with: 
  • Experience: 1+ years in a people management role within a training environment. 
  • Language Skills: Fluent in spoken and written English. 
  • Ability to manage high paced projects, strong analytical, organizational and 
  • project management skills. 
  • Technical Proficiency: Proficiency in MS Office Suite/Google Suite. 
  • Attributes: Patience, a positive attitude, and strong leadership skills. 
If you are passionate about training management and looking to make a significant impact, we would love to hear from you! 

About us: TELUS Digital Bulgaria is a publicly traded company (NYSE & TSX: TIXT) and is the largest employer in the CX (Customer Experience) industry in the country with over 4,200 team members. The company provides a broad portfolio of services - designing, building, and delivering next-generation digital services, AI solutions, customer experience, and much more. The company's primary focus is strict adherence to all our clients' procedures and practices. We are an independent outsourcing services provider and do not function as a local representation of our partners.




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Additional Job Description

Are you ready to take the next step in your career and achieve your next challenge? TELUS Digital Bulgaria is looking for you!

Language Reference
English

EEO Statement

At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.
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