Basic Information

Ref Number

Req_00161483

Last day to apply

12-7月-2025

Primary Location

PH - Manila - McKinley Exchange CC

Country

Philippines

Job Type

Business Process Outsourcing

Work Style

On Site

Description and Requirements

Qualifications & Requirements:
  • Bachelor's degree or equivalent practical experience.
  • 3 years of experience in a client-facing role, translating customer needs and project requirements.
  • Experience effectively communicating feedback on guidelines & UX design to customer stakeholders.
  • Strong understanding of coding languages (HTML, CSS, JSON, Javascript, Python…).
  • Experience in AI Models processes and improvement methods.
  • Experience in user-centered design principles is preferred but not essential.

Additional Job Description

  • Data gathering, analysis, and interpretation
  • Knowledgeable in visual and user-centered design principles
  • AI Data model knowledge is good to have

EEO Statement

At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.
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