Under the guidance of the VP of HR, we are seeking an inspiring and strategic HR leader to drive our human resources initiatives and programs while supporting business strategy and daily operations across multiple countries.
The ideal candidate will play a key role in shaping and nurturing an employee-centric, high-performance culture that unlocks the full strategic value of our HR policies and programs. Their leadership will ensure alignment with core business objectives while maintaining full compliance with applicable labor laws and regulations.

This role will work closely with the Commercial team, overseeing the day-to-day activities across the employee lifecycle. The Senior HR Manager will also be instrumental in fostering employee engagement through our core values and championing our culture to attract, retain, and develop top talent in the market.

Main Responsibilities

• Planning and implementation of HR strategies and policies

• Develop, recommend, and implement HR policies and procedures that align with the company’s directives, ensuring consistency, compliance, and support for organizational objectives.

• Execute and monitor policies aimed at improving the accuracy, integrity, and accessibility of Human Resources data, enabling informed decision-making and operational efficiency.

• Maintain up-to-date knowledge of modern HR theories, practices, and legislative developments, and provide relevant guidance and interpretation to leaders, managers, and staff across the organization 

• Manage the service provided by the HR offices in every account in the site

• Partner with leaders to develop effective performance management strategies 

• Provide coaching and guidance to leaders on HR related matters

• Lead organizational design initiatives to optimize structure and improve efficiency 

• Design and manage a robust succession planning framework to identify, develop, and retain high-potential talent for key roles, ensuring leadership continuity and long-term organizational success.

• Partner with the global Commercial team to deliver customized HR strategies and solutions that support business priorities, drive performance, and foster employee engagement across markets.

• Collaborate with cross functional teams to align HR initiatives with business objectives

• Reinforce Company’s values and rules of conduct

• Provide support and advisory to the operations department in regards to company policies, rules of conduct, disciplinary processes. Based on the country’s labor laws.

• Reinforce the Company’s values and rules of conduct

• Supervise and follow up on the disciplinary process.

• Set the example based on TELUS Digital Purpose and Values, and promote by all available means the company’s values, policies, and programs. 

Employee Satisfaction Management:

• Manage team member engagement survey

• Oversee the execution of motivational budgets

• Monitor attrition and implement strategies to retain the talent

• Prepare and lead WBR, MBR, and QBR 

• Specific Qualifications

  • Leadership: Positive, Innovative, Go beyond the call of duty.
    Networking: Smooth relationships when difficult circumstances prevail develop a culture of trust.

  • Motivator: Generally motivates people to give their best results, praising them.
    Results Oriented: Focus and drive to achieve targets, budgets, and results. Assert authority when necessary and always strive to achieve timeframes and deadlines in order to overcome problems.

  • Sense or urgency: Demonstrating an active approach, be willing to get involved in order to increase the pace and achieve goals and objectives.

  • Management abilities: Firm and persistent when expressing views and providing thoughts and ideas to overcome problems once the situation has been properly debated.

  • Coaching and development: Provide optimum levels of leadership, if required, encouragement, training and support in order to help others achieve their results and meet their budgets.

Education/Experience and Knowledge

• Psychology, Business Administration, Communications, Engineering, Human Resources Management or related. 

• 10 years experience in Human Resources management departments (Desirable)

• Knowledge of HR development theories, labor and applicable laws.

• Verbal and written communication skills - Advanced.

• Proficiency in  Google Drive (Sheets, Slides, Docs)

TELUS Digital Values:

TELUS Digital recognizes and embraces the importance of values in our ever-changing workplace. To be successful, all applicants must demonstrate behaviors that are reflective of our values:

At TELUS Digital, we are committed to diversity and equitable access to employment opportunities based on ability.